Customer Success Associate - 6 Months Contract

Responsibilities:
Customer Service: Delivering efficient and friendly responses to customers across different channels (main responsibility).
Credit Risk: Evaluate loan applications for new borrowers applying for branch loans and find and prevent fraud (main responsibility).
Servicing and Collections: Proactively reaching out to borrowers who have missed payments.
Product: Escalating customer feedback and IT bugs to help improve our product.
Finance: Manage refunds, repayments, and other payment processes.
General: Various administrative projects as needed.
Requirements:
1-4 years of previous job experience in customer service primarily via calling.
Proficient in Hindi and English communication.
Passionate about our mission and our customers.
Highly entrepreneurial, proactive, and willing to get your hands dirty.
Excellent communication skills, both oral and written.
Good grammar, spelling and punctuation.
Driven by data and highly analytical; good understanding of Excel preferred.
Ideal candidates will be extremely flexible with scheduling, e. g., willing to work on weekends and occasionally holidays.
Please find the CS role details below:
Type of Role: On Contract - 6 months can be extended.
Shift Type: Rotational.
Shift Timing: 7 am to 4 pm OR 11 am to 8 pm.
Work Type: Non-voice.
Work Arrangement: Hybrid - Work from the office 1 day per week.
Work Week: 5 days.
Off day: On rotation, 2 days a week, either Wednesday and Thursday OR Friday and Saturday OR Sunday and Monday.

Experience
1-5 yrs