Endpoint Engineer

Responsibilities:
Support AI-powered workplace automation for common IT tasks using virtual agents and AI assistants (e. g., Moveworks, ServiceNow virtual agent, Copilot for Service) to reduce ticket volume and speed up resolution.
Partner with security to apply endpoint protection and AI governance controls (DLP, sensitivity labels, acceptable use) on managed devices where Copilot and generative AI are enabled.
Requirements:
4+ years of experience in IT support, endpoint management, or related technology roles.
Basic understanding of operating systems (Windows, macOS) and common enterprise software.
Hands-on familiarity with endpoint and end-user management tools, such as Microsoft Intune, Microsoft Copilot for Intune, CrowdStrike Falcon or SentinelOne, Jamf Pro, Apple Business Manager, Tanium or Ivanti, and exposure to Moveworks for AI-powered support automation.
Working knowledge of ServiceNow ITSM / Jira Service Management and Microsoft 365 / Teams / Copilot on the endpoint is expected.
Strong problem-solving skills with the ability to troubleshoot technical issues.
Effective communication skills and a customer-focused mindset.
Ability to follow defined processes and work under close supervision as an entry-level individual contributor.
Strong attention to detail and ability to manage routine operational tasks.
Preferred:
Exposure to enterprise IT environments or service desk operations.
Experience with directory services, identity management, or access provisioning tools.
Exposure to Microsoft Copilot deployment, endpoint analytics, and digital experience monitoring on managed devices.
Familiarity with AI-capable endpoint hardware (Copilot+ PCs) and readiness activities for generative AI experiences.
Basic understanding of AI governance on endpoints (DLP, sensitivity labels, acceptable use of generative AI).
Familiarity with IT service management (ITSM) processes and ticketing systems.
Knowledge of basic cybersecurity principles and endpoint protection tools.
Experience supporting remote or hybrid workforce environments.
Ability to contribute to documentation and process improvements.
Other:
Language: Fluency in English required.
Travel: 0-10% primarily local or regional.
Certifications: ITIL Foundation, Microsoft, or endpoint management certifications preferred (e. g., MD102 Endpoint Administrator, MS-900 Jamf Certified Associate, CrowdStrike Falcon Administrator).

Experience
4-8 yrs