Customer Relations Manager

Responsibilities:
Proactively contact and follow up with leads generated through digital platforms, including Facebook and Instagram.
Professionally present and explain Celestile's premium interior and luxury home decor offerings to prospective customers.
Qualify prospects, address customer queries, and effectively persuade interested leads to schedule showroom visits.
Accurately record lead interactions, follow-ups, and customer details in the CRM system.
Coordinate with sales consultants and design teams to schedule and confirm customer appointments.
Maintain high standards of call etiquette, communication professionalism, and customer engagement in line with brand guidelines.
Post-Sales: CRM, Customer Experience, and Support.
Act as the primary point of contact for customers after sales closure, ensuring seamless communication.
Provide timely and transparent updates on order processing, dispatch, delivery, and installation status.
Liaise with logistics, warehouse, and operations teams to ensure timely and accurate order execution.
Schedule installation appointments and monitor service quality to meet Celestile's standards.
Register customer complaints or concerns in the CRM system and ensure resolution within defined turnaround times (TAT).
Conduct post-installation follow-ups to assess customer satisfaction and service experience.
Build and nurture long-term customer relationships to drive repeat business and referrals.
Maintain structured CRM documentation and prepare daily and weekly MIS reports for management review.
Provide operational support to the showroom during peak business hours, as required.
Represent Celestile professionally at all customer touchpoints, upholding the values of a luxury lifestyle brand.

Experience
3-5 yrs