UI / UX Designer

Support the Digital and AI Centre of Excellence by managing day-to-day UX/UI delivery for digital initiatives where external design agencies are engaged. The role will coordinate design execution, track feedback and deliverables, support working-level design decisions, and ensure that outputs remain consistent with business inputs and approved design standards. This is a hands-on UX/UI and design-system role, not a product ownership role. Senior stakeholder alignment and major decisions will be handled by the COE lead where required; this role is expected to run the daily design engine and reduce operational involvement from senior leadership.
Responsibilities:
Role Snapshot Details: Role Focus: UX/UI delivery coordination, design-agency management, and design-system upkeep.
Primary Stakeholders Design agencies, business users, product teams, technology teams, and COE lead.
Hands-on Area: Maintain design-system assets and front-end references using HTML, CSS, and JavaScript.
Manage day-to-day UX/UI delivery with design agencies:
Coordinate daily working interactions with external design agencies across active digital initiatives.
Track design deliverables, feedback, dependencies, open points, and approvals in a disciplined manner.
Ensure business inputs and review comments are captured clearly and passed to the agency without ambiguity.
Maintain regular cadence on design work and escalate only key decision points, risks, or delays.
Support UX/UI quality, consistency, and design handoff:
Review wireframes, prototypes, screen flows, and UI designs for completeness, usability, and consistency.
Identify working-level design gaps such as missing states, unclear navigation, inconsistent layouts, or incomplete interactions.
Ensure feedback is incorporated correctly before designs move to technology teams.
Support clear design handoff by clarifying UI behavior, layout expectations, and screen-level details.
Maintain the design system and front-end references:
Maintain design-system references, reusable UI components, style guidelines, and interaction patterns.
Make hands-on updates to HTML, CSS, and JavaScript-based design-system assets where required.
Ensure agency-led designs follow reusable patterns, visual standards, and approved component usage.
Keep design files, component references, and documentation organized, current, and easy to reuse.
Requirements:
2-5 years of experience in UX/UI design coordination, design operations, digital design delivery, or front-end UI support.
Experience working with design agencies, UX teams, product teams, or technology teams.
Good understanding of user journeys, wireframes, prototypes, screen flows, and design handoffs.
Hands-on working knowledge of HTML, CSS, and basic JavaScript.
Exposure to design systems, reusable UI components, or front-end style guides will be preferred.
Experience in financial services, enterprise applications, or large digital platform work will be an added advantage.
Good eye for layout, usability, consistency, and interaction details.
Ability to coordinate design work across agency, business, and technology teams.
Strong follow-up discipline with attention to feedback closure and open-point tracking.
Working knowledge of front-end basics, including HTML, CSS, and JavaScript.
Ability to maintain design-system documentation and component references.
Clear communication and judgment on when to decide independently versus when to escalate.
Role Success Measures:
Design agency work moves smoothly with fewer day-to-day escalations to the COE lead.
Design feedback, open points, and approvals are tracked and closed promptly.
Screens, flows, and journeys remain consistent across digital initiatives.
Design-system assets remain current, usable, and aligned to actual delivery needs.
Technology teams receive clearer design handoffs with fewer gaps in UI behavior or screen-level detail.

Experience
2-5 yrs