AVP - ServiceNow Development

We are seeking a skilled ServiceNow Developer with strong experience in integration and reporting through APIs and dashboards, building and supporting API-based integrations between ServiceNow and enterprise systems such as SAP, Azure, and GCP, and monitoring tools. The candidate should also have hands-on experience in developing custom APIs, reports, and dashboards in ServiceNow.
Responsibilities:
Develop, configure, and maintain inbound and outbound integrations between ServiceNow and enterprise systems (SCCM/MECM, cloud, monitoring, IAM, etc. ).
Build and maintain REST, SOAP, and scripted REST APIs to streamline data flow and enhance service delivery, ensuring secure, scalable, and reliable data exchange.
Implement delta-based and scheduled data synchronization to efficiently manage large data volumes.
Ensure the standard authentication mechanism is followed while integrating with enterprise applications.
Apply ServiceNow security standards using ACLs, roles, and scoped application controls.
Design robust error handling, retry mechanisms, logging, and monitoring integration health.
Document integration flows, maintain design documents, and operational runbooks for long-term support.
Develop and maintain custom reports and dashboards.
Stay up to date on the latest ServiceNow releases, features, and best practices, as well as financial-industry technology trends.
Detect errors and issues, troubleshoot systems, and resolve incidents. Develop and maintain clear and concise technical documentation.
Contribute to the continuous improvement of the IT service landscape, its processes, and its standards. Monitor performance and implement optimizations to ensure systems are running smoothly and efficiently.
Requirements:
Bachelor's degree in computer science, information technology, or a related field.
Proven experience of 8+ years in ServiceNow integration development and administration, including strong technical knowledge in scripting, dashboard configuration, and integration.
Proficiency in JavaScript and hands-on experience with all of the following: REST/SOAP integrations, client scripts, business rules, Flow Designer and workflow, ACLs, performance analytics, HTML, CSS, and other web development technologies.
Strong understanding of ITIL framework principles (ITIL Foundation certification preferred).
Experience with ServiceNow platform upgrades and migrations.
Preferred ServiceNow certifications:
ServiceNow Certified Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
Analytical, problem-solving, and communication skills.
Experience working in the financial services industry or another highly regulated environment is highly desirable.
Excellent proficiency in written and spoken English is required. Basic German is a plus.

Experience
9-13 yrs