Customer Service Specialist

Company Description Morarji Desai Yogic Sciences College is an educational institution dedicated to teaching and promoting yogic sciences and holistic well-being. The college offers academic programs and practical training that integrate traditional yogic knowledge with contemporary educational approaches. It aims to provide an inclusive, learner-centered environment that supports personal growth and professional development. The college values integrity, respect, and service, and works to create a supportive campus atmosphere for learners, faculty, and staff.
Role Description The Customer Service Specialist is a full-time, on-site role based at Morarji Desai Yogic Sciences College in Vadodara. This position is responsible for responding to inquiries from students, parents, and visitors via phone, email, and in person, ensuring clear and timely communication. Day-to-day tasks include providing information about courses and admissions, resolving issues or directing them to the appropriate department, maintaining accurate records of interactions, and following up to support a positive experience. The specialist will collaborate with administrative and academic teams to coordinate responses, support campus events, and uphold the college’s standards for courteous and professional service.
Qualifications
Strong Customer Support and Customer Service skills to handle inquiries and resolve issues effectively.
Ability to enhance Customer Satisfaction and Customer Experience through professional, empathetic interaction.
Excellent Phone Etiquette and clear communication skills for handling calls and messages.
Proficiency in basic office software and record-keeping tools.
Strong interpersonal skills, patience, and the ability to work with diverse stakeholders.
Organizational and time-management skills to manage multiple requests and follow-ups.
Prior experience in an educational or service-oriented environment is an advantage.
Minimum of a high school diploma; a college degree or certification in administration, communication, or related fields is preferred.

Work arrangement
No