Restaurant Floor captain

Company Description Maverick Restaurant and Bar is a contemporary dining destination known for its vibrant atmosphere and attentive service. The restaurant focuses on delivering high-quality food and beverages with a strong emphasis on consistency and guest experience. Team members are encouraged to maintain high standards of professionalism and hospitality. Maverick Restaurant and Bar offers opportunities for growth within a dynamic, service-oriented environment. The establishment values collaboration, reliability, and a passion for the restaurant industry.
Role Description The Restaurant Floor Captain is a full-time, on-site role based in Jodhpur, responsible for overseeing daily floor operations during service. The role includes coordinating and guiding service staff, managing table assignments, and ensuring that guests receive prompt, courteous, and accurate service. The Floor Captain monitors food and beverage service quality, resolves guest concerns, and supports smooth communication between the kitchen and front-of-house teams. This position also assists with staff briefings, maintains cleanliness and presentation standards on the floor, and helps implement service procedures and promotions. The role requires hands-on leadership during busy periods to ensure an efficient, guest-focused dining experience.
Qualifications
Strong supervisory skills, including the ability to lead, mentor, and coordinate front-of-house team members.
Proven experience in customer service and customer satisfaction, with a focus on handling guest requests and resolving concerns.
Effective communication skills for interacting with guests, team members, and kitchen staff.
Knowledge of food & beverage service, including menu familiarity, serving standards, and basic pairings.
Previous experience in restaurant or hotel operations, ideally in a supervisory or senior serving role.
Ability to work flexible hours, including evenings, weekends, and holidays as required by restaurant operations.
Strong organizational and time-management skills, with attention to detail and service consistency.
Basic familiarity with POS systems and order-management processes; training can be provided.
Relevant hospitality education or certification is an advantage but not mandatory.

Work arrangement
No