Customer Care Executive

Company Description Magnus is a growing organization committed to delivering reliable products and services to a diverse customer base. The company values clear communication, responsive support, and long-term relationships with clients. Team members are encouraged to take ownership of customer issues and contribute to continuous service improvements. Magnus fosters a collaborative environment where professional development and customer focus are central to its operations.
Role Description The Customer Care Executive is a full-time, on-site role based in Cannanore. In this position, the individual will handle inbound and outbound customer interactions, respond to inquiries, and resolve issues in a timely and professional manner. The role includes documenting customer conversations, following up on open cases, and coordinating with internal teams to ensure high levels of customer satisfaction. The Customer Care Executive will provide product and service information, support basic sales inquiries, and escalate complex concerns when necessary. The individual is expected to maintain accurate records, adhere to company policies, and contribute to a positive customer experience.
Qualifications
Candidates should possess strong Customer Support and Customer Service skills, with a focus on timely and accurate issue resolution.
Candidates should possess abilities in Customer Satisfaction, including follow-up, feedback handling, and relationship-building.
Candidates should possess excellent Communication skills, both verbal and written, to interact effectively with customers and internal teams.
Candidates should possess basic Sales skills, including identifying customer needs, explaining offerings, and supporting upsell or cross-sell opportunities.
Relevant experience in a customer-facing role, preferably in a contact center or customer service environment.
Ability to work on-site in Cannanore, manage multiple tasks, and use CRM or ticketing tools efficiently.
High school diploma or equivalent required; a college degree in business, communications, or a related field is an advantage.
Comfort with basic computer applications and willingness to learn company-specific systems and processes.

Work arrangement
No