MS D365 CE Functional (5+ Years), Bangalore FTE

Dynamics 365 CE Functional Consultant (5+ Years)
Experience
5+ years of experience as a Microsoft Dynamics 365 Customer Engagement (CE) Functional Consultant with strong expertise in business process consulting, solution design, implementation, and stakeholder management. Experience leading customer workshops, driving solution architecture discussions, and independently managing functional workstreams is required.
Education
Bachelor’s Degree from a recognized University.
Role Overview
We are looking for an experienced Dynamics 365 CE Functional Consultant with strong expertise in Customer Service, Sales, and Power Platform solutions. The candidate will work closely with business stakeholders, architects, and technical teams to analyse requirements, design solutions, and ensure successful project delivery.
The consultant will act as a trusted advisor to customers, leading discovery workshops, solution design discussions, implementation activities, and business process transformation initiatives. The role also involves mentoring junior consultants, supporting presales activities, and contributing to the growth of the Dynamics 365 CE and Power Platform practice.
Key Responsibilities
· Lead business process discovery and requirement gathering workshops. Document business requirements.
· Recommend industry best practices and process improvements.
· Conduct Fit-Gap Analysis and design scalable Dynamics 365 CE and Power Platform solutions aligned with customer objectives.
· Prepare Functional Design Documents (FDDs).
· Collaborate with technical consultants on customizations, integrations, and extensions.
· Configure Dynamics 365 CE modules including Customer Service, Sales, Customer Insights Journey and Field Service.
· Configure Dataverse entities, forms, views, dashboards, business rules, and security roles.
· Configure Business Process Flows, SLAs, Queues, and Case Management.
· Support UAT, user training, deployment, and post-go-live activities.
· Collaborate with technical teams on integrations and customizations.
· Experience defining security models, business processes, and governance frameworks.
· Serve as the primary functional point of contact for customers.
· Work in Agile/Scrum project environments.
· Mentor junior consultants.
· Support RFP/RFI responses.
Required Skills
· Strong expertise in end-to-end Dynamics 365 CE implementation lifecycle.
· Ability to independently conduct discovery workshops and Fit-Gap assessments.
· Expertise in requirement gathering, process mapping, and solution design.
· Experience creating functional documentation and user stories.
· Hands-on experience with Dynamics 365 CE (Sales, Customer Service, Field Service & Customer Insights Journey)
· Experience with Power Apps (Canvas & Model Driven Apps), Power Automate, Power Pages, Dataverse.
· Functional understanding of Power BI & CoPilot Studio
· Knowledge of security roles, business rules, and workflows.
· Strong communication and stakeholder management skills.
Good to Have
· Experience with Omnichannel for Customer Service.
· Experience with Contact Centre solutions.
· Experience with Azure DevOps, Power Platform Pipelines, and ALM practices.
· Experience with enterprise integrations using APIs and middleware platforms.
· Microsoft certifications such as PL-200, MB-230, or MB-210.
Soft Skills
· Strong analytical and problem-solving skills.
· Excellent workshop facilitation and presentation skills.
· Customer-focused, detail-oriented, and collaborative.
· Strong stakeholder management at both business and IT leadership levels.
· Self-motivated and able to work in fast-paced environments.
· Ability to mentor and develop junior team members.
· Good scope management capability.
Employment type: FTE
Location: Bangalore office onsite. need to attend office to mentor team members

Work arrangement
No