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Job description:
Job Description
Role Purpose
The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement
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Do
1. Lead automation roadmaps and strategies for various BUs
Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
Drive automation maturity in the shortlisted accounts to the next level
Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
Ensure contractual commitments for a particular project are met by understanding the scope and requirements
Ensure the desired software and infrastructures are implemented required for automation
Ensure scalable standards of dashboard and process support system for active automation monitoring
Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
Come up with solution of the problems regarding automation persistent in development unit
Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
Receive feedback from the customers and align resources internally to close all the gaps
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Deliver
No.Performance ParameterMeasure1.Client EngagementCSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)2.BOT implementationWork done by the bots for platform/non platform accounts, No. of platform accounts per DU
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Mandatory Skills: AI ML Ops Infrastructure
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Experience: 5-8 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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