Relationship Manager Gold Loan

Group Company: AU Small Finance Bank Limited
Designation: Relationship Manager Gold Loan
Office Location:
Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.
Primary Responsibilities
1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality
Additional Responsibilities
1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints
Reporting Team
Reporting Designation:
Reporting Department:
Educational Qualifications Preferred
Category:
Field specialization:
Degree:
Academic score:
Institution tier:
Required Certification/s
Required Training/s:
Required Work Experience
Industry: Banking / NBFC
Role: Sales / Lending
Years of experience: 2 to 5
Key Performance Indicators: 1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score
Required Competencies: 1.Customer Orientation 2.Integrity 3.Result Focus
Required Knowledge: 1. Gold loan products2. Lending norms 3.KYC and compliance
Required Skills: - Communication - Negotiation - MS Office
Required Abilities
Physical: General office work
Other: Ability to handle pressure
Work Environment Details: Branch-based with customer interaction
Specific Requirements
Travel: Yes
Vehicle: Preferred
Work Permit: Not applicable
Other Details
Pay Rate:
Contract Types: Permanent, Full-time
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal norms
Union Affiliation:

Work arrangement
No