Hardware Support Technician

Power Smarter Pharmacy Care Through Reliable Hardware Support
Our client is a leading pharmacy technology innovator whose integrated software and solutions help pharmacies operate efficiently, strengthen patient engagement, and improve healthcare outcomes. Supporting more than 12,000 pharmacies and over 10 million patients each month, they serve community, long-term care, outpatient, specialty, and enterprise settings. Their advanced platforms simplify pharmacy management, billing, transaction processing, payments, and medication access, creating meaningful opportunities for professionals to support technology that keeps vital healthcare organizations connected, productive, and prepared to thrive globally.
Job Description
Transform technical challenges into better experiences for pharmacy teams and the patients they support. The Hardware Support Technician strengthens service continuity, improves technology performance, and helps users work confidently across essential systems. Your contribution supports healthcare operations at scale while Emapta offers a long-term global career, continuous learning, international collaboration, stability, and a top 1% experience created for exceptional talent.
Job Overview
Employment Type: Full Time
Shift: Night Shift, 9:00 AM - 6:00 PM US Eastern Time, Weekends Off
Work Setup: Work From Home, India
Exciting Perks Await!
Competitive package
Medical life insurance
Work from home arrangement
Standard government and Emapta benefits
Well-equipped, modern, and accessible offices
Employee engagement initiatives
Mentorship and exposure to global leaders and teams
Diverse, inclusive, and supportive culture
Transparent performance management
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
The Qualifications We Seek
Education and Training
High school diploma or equivalent
1-5 years of experience in IT systems, installation, or application support
Previous experience working in a remote IT help desk environment, preferably within the last 1-5 years
Preferred Work Experience and Skills
Strong technical knowledge of computers, printers, and networking equipment used in small-business environments
Hands-on experience with hardware diagnostics, troubleshooting, and repair
Proficiency in Microsoft Office applications and Microsoft Teams
Knowledge of security best practices for protecting sensitive healthcare data
Background in customer-facing technical support, preferably within a healthcare or pharmacy setting
Clear written and verbal communication skills, including the ability to explain technical information to non-technical users
Effective prioritization, time-management, and multitasking skills in a fast-paced environment
Capacity to work independently while managing changing priorities
Commitment to delivering exceptional customer service
Dedication to continuous learning and staying current with technologies and products relevant to pharmacy operations
Professional and confident telephone communication skills
Amenability to shifting schedules within the US Eastern Time Zone
Discretionary Judgment
Independent judgment and discretion based on experience and technical knowledge
Sound decision-making and strong ethical work values
Physical Demands, Working Conditions, and General Guidelines
Effectiveness when working under low to moderate levels of stress
Readiness to perform tasks in a home office or approved remote workspace
Physical capability to sit, stand, reach, kneel, bend, and lift items weighing up to 25 pounds
Equipment
Daily use of Microsoft Teams for phone-based support, computers, and standard office equipment
Access to a reliable high-speed internet connection
Safety to Self and Others
Minimal responsibility for the safety of others within a low-risk work environment
Working Conditions and Hazards
Office or approved remote work environment without exposure to hazardous materials or equipment
Your Daily Tasks
Respond promptly to help desk tickets and phone calls from pharmacies
Troubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipment
Consult with pharmacy staff to optimize technology setups and recommend improvements
Train pharmacy staff on software applications and hardware devices
Document technical support activities and maintain detailed records of all interactions
Deliver exceptional customer service and ensure a positive experience for pharmacy staff
Collaborate with technical support team members to resolve complex issues and maintain service continuity
Identify recurring technical issues and contribute to developing permanent solutions
Participate in regular meetings and training sessions to remain current on technical support best practices and industry trends
Join the Top 1% Talent. A Better Career. A Better Life.
Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!
Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.
#EmaptaEra #EmaptaIndia

Work arrangement
No