Middle Office, Senior Associate

Who we are looking for.
We are looking for an experienced operation specialist to handle collateral management service for APAC clients. A background in collateral management is strongly preferred and an in-depth understanding of State Street’s middle office systems such as GTM, RKS, CMW, and Colline would be ideal.
What you will be responsible for.
As Collateral Management Specialist:
· Be able to process and/or perform quality review of daily/monthly activities to ensure all is accurately reflected into client portfolios.
· Ability on multiple tasks and complete with good data quality and efficiency control.
· Ensure client escalations and queries are resolved by responding and escalating as appropriate and timely.
· Conduct high-level analysis in specific area of expertise, identify and resolve work-processing issues, make suggestions to streamline operations.
· Manage requests from both internal and external clients.
· Be confident in communicating business cases with clients or brokers or internal teams with good information delivery for result.
· Involvement in systems mechanics, maintenance and process review of various proprietary applications.
· Assist internal and external knowledge transfer of optional task process and system operation.
· Onboard new business, support system conversion or internal/external initiatives.
· Ongoing analysis to ensure understanding of existing clients to support organic client growth.
· Ensure a high quality standards of service to customers.
· Maintain/Manage a good service delivery to meet or exceed Service Level Agreements and Key Performance Indicators
What we value.
These skills will help you succeed in this role.
· Strong verbal and written communication, interpersonal and customer service skills.
· Able to communicate effectively with clients and colleagues at senior levels.
· Ability to manage multiple deadlines simultaneously with deliverables to different parties.
· Self-Starting, meticulous and detail oriented.
Education & Preferred Qualifications.
· Bachelor and above degree.
· 4+ years of experience in Finance Industry and preferably within collateral management.
· Strong Excel skills, experience with collateral management systems is strongly preferred.
· Knowledge of financial instruments, is FX, Fixed Income, Equity and the collateralization process for OTC, CCP, Repo and Securities Lending.
· Good understanding of Middle Office process.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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