Consultant - Industry Advisory 4B

Consultant- Industry Advisory
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Role Summary
The Engagement Extensions & Renewals Specialist is responsible for proactively managing the review and approval process for engagement extensions across the organization. This includes both standalone project extensions and contract renewals associated with large or complex embedded deals. The role ensures timely execution, contractual compliance, and seamless continuation of services by coordinating closely with Sales, Delivery, Legal, Finance, and other relevant teams.
This position plays a critical role in preventing service disruptions, maintaining accurate contract governance, and supporting long-term customer relationships.
Key Responsibilities
Engagement Extension Management
· Proactively track active engagements to identify upcoming expirations, renewal milestones, and extension requirements.
· Own the end-to-end coordination of engagement extension requests for:
o Standalone project extensions
o Contract renewals under large embedded deals
· Initiate extension in advance of expiration to ensure sufficient review and approval time.
Review & Approval Coordination
· Review extension and renewal requests for completeness, accuracy, and alignment with approved scope, pricing, and delivery assumptions.
· Ensure requests comply with contractual terms, internal policies, and approval thresholds.
· Route extension requests through required approval channels and follow up to ensure timely completion.
· Escalate risks, gaps, or delays to appropriate stakeholders when needed.
Cross-Functional Collaboration
· Act as a central point of contact for engagement extension activities.
· Partner with Sales, Delivery, Legal, Finance, and Operations teams to validate:
o Scope changes and timelines
o Commercial and financial terms
o Contractual and legal considerations
· Support alignment across teams to enable smooth and timely approvals.
Documentation & Compliance
· Maintain accurate and complete documentation for all engagement extensions and renewals.
· Ensure approved extensions are properly recorded in financial systems.
Risk Identification & Mitigation
· Identify potential risks related to timing, scope creep, pricing, or contractual compliance.
· Flag at-risk engagements early and recommend mitigation actions to prevent service interruptions.
· Support continuity of service by ensuring extensions are approved before current engagements expire.
Reporting & Process Support
· Track and report on extension and renewal status, upcoming expirations, and approval timelines.
· Contribute to continuous improvement of extension and renewal processes, templates, and tracking tools.
· Support standardization and best practices across engagement extension.
Required Qualifications
· Bachelor’s degree in Business, Operations, Finance, or a related field (or equivalent experience).
· 3–6+ years of experience in contract administration, deal operations, project coordination, or services operations.
· Experience working with contract extensions, renewals, or engagement management processes.
Preferred Qualifications
· Experience supporting large or complex commercial deals.
· Familiarity with professional services, consulting, technology, or managed services environments.
· Experience in Advisory /Consulting work and basic knowledge of AI Tools
Key Skills & Competencies
· Strong organizational and time-management skills
· High attention to detail and accuracy
· Ability to manage multiple extensions and renewals simultaneously
· Clear written and verbal communication skills
· Strong follow-through and accountability
· Ability to work cross-functionally in a fast-paced environment
Success Measures
· Engagement extensions and renewals completed before expiration dates
· Minimal service disruptions due to delayed or missed approvals
Additional Information
· This is a full-time, permanent role.
· This role is located in India.
· This role follows a hybrid working model, blending home-based work with a minimum of 4 day per quarter in the office (to be confirmed based on primary location and business need). Flexibility may be required in line with business needs.
Qualifications
Bachelors - Business Administration, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Certified Business Analysis Professional (CBAP) - UpgradUpgrad, ITIL 4 Foundation Certificate in IT Service Management -