Finance Operations Team Lead, Commission Collections

Keep revenue moving and operations running smoothly by leading a commission collections team that partners closely with finance and internal stakeholders. You’ll combine hands-on collections execution with team coaching, process discipline, and clear reporting. If you enjoy bringing structure to fast-moving workflows and improving how teams track and recover receivables, this role offers meaningful impact and ownership.
Job summary
As a Commission Collections Supervisor in the Commission Collections team, you will lead day-to-day collections activities to support timely invoicing, payment follow-up, reconciliation, and accurate reporting. You will guide a small team, coordinate with finance partners, and help maintain consistent operating routines across daily, monthly, and annual cycles. You will also drive issue resolution through ticketing/workflow tools while improving visibility into progress, aging, and performance.
Job responsibilities
Monitor and respond to a shared email inbox and ticketing queue to ensure timely follow-up and issue resolution
Review the day’s calendar and prioritize work and meetings to maintain service levels and deadlines
Prepare and send invoices and payment follow-ups for assigned accounts, ensuring accuracy and completeness
Coordinate with finance partners to confirm receipts (e.g., checks and wire transfers) and update daily cash tracking
Provide electronic payment links through approved tools when requested and ensure proper documentation is retained
Track assigned workflows (e.g., cooperative marketing and commission requests) in an approved work management tool and drive completion before month-end close
Ensure the team maintains accurate dashboards and shared trackers, and that required entries are completed in the commission management system prior to close
Run and distribute monthly commission progress and operational metrics reports to internal stakeholders, highlighting exceptions and trends
Perform monthly reconciliations between the commission management system, workflow tools, and trackers; escalate discrepancies through defined channels
Review aging items, drive remediation plans with team members, and document updates and next steps
Lead team routines including monthly performance check-ins, escalation discussions, annual scheduling planning, and year-end reporting aligned to team goals
Required qualifications, capabilities and skills
Minimum of 4 years in billing, accounts receivable, collections, commission processing, or a closely related operations function
Minimum 1 year of experience leading work, mentoring teammates, or serving in a team lead capacity
Demonstrated experience supervising, coaching, and performance-managing a small operations team
Experience preparing invoices, following up on payments, and resolving billing/collections exceptions with internal and external stakeholders
Strong reconciliation skills and attention to detail when matching payments, invoices, and supporting records
Proficiency in Microsoft Excel and comfort working with operational reports and dashboards
Experience using a ticketing system and/or workflow management tool to track, prioritize, and document work
Clear written and verbal communication skills, including the ability to write professional payment follow-ups and summarize status for stakeholders
Strong time management skills with the ability to execute daily routines while meeting month-end deadlines
Sound judgment and discretion when handling sensitive financial and customer information
Continuous improvement mindset with experience standardizing processes and reducing recurring exceptions
Preferred qualifications, capabilities and skills
Experience supporting commission collections in a service-based environment (e.g., travel, hospitality, or agency operations)