Customer Support Engineer

Company Description Offset four colour Printing-machine-service-repair is a specialized service provider focused on maintaining and repairing offset four-color printing machines. The company supports printing businesses by ensuring high equipment uptime, reliable performance, and consistent print quality. Service teams work closely with customers to diagnose issues quickly and provide efficient solutions on-site. The organization values technical expertise, proactive customer communication, and safety-conscious practices in all service engagements.
Role Description The Customer Support Engineer is a full-time, on-site role based in Bengaluru. This role involves providing front-line technical support to customers operating offset four-color printing machines, including diagnosing issues, performing on-site inspections, and coordinating repair or maintenance activities. The engineer will handle customer inquiries, guide users through basic troubleshooting steps, and escalate complex technical problems as needed. Daily tasks include logging service requests, documenting work performed, maintaining service records, and following up to ensure customer satisfaction. The role also includes collaborating with internal teams to improve service processes, sharing feedback from customers, and adhering to safety and quality standards during all field visits.
Qualifications
Candidates should possess strong Customer Support and Communication skills for handling inquiries, explaining solutions, and maintaining professional relationships.
Candidates should possess Troubleshooting and Technical Support skills for diagnosing mechanical and electrical issues in offset four-color printing machines.
Candidates should possess Field Service skills, including on-site repairs, preventive maintenance, and safe use of tools and equipment.
Relevant experience in industrial machinery, printing equipment, or similar technical service environments is beneficial.
Diploma or degree in Mechanical, Electrical, or Electronics Engineering (or related field) is preferred.
Ability to read technical manuals, interpret schematics, and use diagnostic tools effectively.
Strong time management skills and readiness to travel within the region for on-site service calls.
Commitment to safety, quality, and continuous learning about new printing technologies and service methods.

Work arrangement
No