ServiceNow CMDB Lead (ITOM / AIOps)

Role: ServiceNow CMDB Lead (ITOM / AIOps)
Experience: 5–10 Years (with strong Discovery experience)
Shift - 2:30 PM to 11:30 PM
Job Summary
We are looking for a ServiceNow CMDB Lead with deep expertise in ITOM (Discovery, Service Mapping) and AIOps. The ideal candidate will lead CMDB strategy, design, and governance while driving accurate configuration data across enterprise environments. This role requires hands-on experience in ServiceNow Discovery and a strong understanding of CSDM alignment and data quality frameworks.
Key Responsibilities
Lead CMDB architecture, design, and implementation aligned with business and IT objectives
Drive ServiceNow Discovery implementation and optimization across on-prem and cloud environments
Ensure CMDB data accuracy, reconciliation, and governance using best practices
Define and implement CSDM-compliant data models and relationships
Collaborate with stakeholders across ITSM, ITOM, and business teams to ensure CMDB adoption
Implement and manage Service Mapping for critical business services
Integrate CMDB with external tools (monitoring, cloud platforms, asset systems)
Support AIOps initiatives leveraging CMDB for event correlation and root cause analysis
Establish data certification, normalization, and lifecycle management processes
Provide leadership in greenfield or transformation programs
Required Skills & Experience
5–10 years of overall IT experience with strong hands-on ServiceNow CMDB expertise
Proven experience in ServiceNow Discovery (minimum 3–5 years preferred)
Strong knowledge of ITOM modules – Discovery, Service Mapping, Event Management
Experience with AIOps / Predictive Intelligence / event correlation frameworks
Deep understanding of CMDB data modeling, identification & reconciliation rules (IRE)
Experience working with CSDM (Common Service Data Model)
Hands-on experience with integrations (REST, MID Server, cloud APIs – AWS/Azure/GCP)
Exposure to large-scale enterprise implementations / greenfield setups
Strong stakeholder management and leadership skills
Good to Have
Experience with Hardware Asset Management (HAM) and Software Asset Management Professional (SAM Pro)
Knowledge of cloud discovery (AWS, Azure, GCP)
Familiarity with ServiceNow best practices and security standards
Certifications such as ServiceNow Certified System Administrator (CSA) or CIS-ITOM

Work arrangement
No