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Role Summary
We are looking for a proactive and technically strong Application Support Engineer with experience in MEAN/MERN stack applications to provide L2/L3 production support, incident management, troubleshooting, and application maintenance. The candidate will work closely with business users, development teams, infrastructure teams, and third-party vendors to ensure application stability, availability, and performance.
The ideal candidate should have hands-on experience supporting enterprise web applications built on MongoDB, Express.js, Angular/React, and Node.js, along with strong troubleshooting, debugging, and SQL/database skills.
Key ResponsibilitiesApplication Support & Maintenance
Provide L2/L3 support for production applications.
Monitor application health, performance, and availability.
Analyze, troubleshoot, and resolve production incidents within defined SLAs.
Perform root cause analysis (RCA) for recurring issues.
Coordinate with development teams for code fixes and enhancements.
Support production releases, deployments, and post-release validation.
Incident & Problem Management
Manage incidents, service requests, and problem tickets.
Investigate application, database, API, and integration issues.
Track and communicate incident status to stakeholders.
Drive permanent fixes for recurring production issues.
Participate in on-call and support rotation activities.
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Role Summary
We are looking for a proactive and technically strong Application Support Engineer with experience in MEAN/MERN stack applications to provide L2/L3 production support, incident management, troubleshooting, and application maintenance. The candidate will work closely with business users, development teams, infrastructure teams, and third-party vendors to ensure application stability, availability, and performance.
The ideal candidate should have hands-on experience supporting enterprise web applications built on MongoDB, Express.js, Angular/React, and Node.js, along with strong troubleshooting, debugging, and SQL/database skills.
Key ResponsibilitiesApplication Support & Maintenance
Provide L2/L3 support for production applications.
Monitor application health, performance, and availability.
Analyze, troubleshoot, and resolve production incidents within defined SLAs.
Perform root cause analysis (RCA) for recurring issues.
Coordinate with development teams for code fixes and enhancements.
Support production releases, deployments, and post-release validation.
Incident & Problem Management
Manage incidents, service requests, and problem tickets.
Investigate application, database, API, and integration issues.
Track and communicate incident status to stakeholders.
Drive permanent fixes for recurring production issues.
Participate in on-call and support rotation activities.
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