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ZSM (Zonal Service Manager) @SLTL Group
Location: Gandhinagar, Gujarat
Department: Service
Job Summary
SLTL Group is seeking an experienced and dynamic Zonal Service Manager (ZSM) to lead and manage service operations for laser machinery across the assigned zone. The ideal candidate will be responsible for ensuring excellent customer support, managing service engineers, driving service revenue, improving customer satisfaction, and maintaining service KPIs.
Key Responsibilities
Lead and manage a team of Service Engineers across the assigned region.
Ensure timely installation, commissioning, preventive maintenance, and breakdown support for laser machines.
Monitor service performance, response time, and customer satisfaction.
Handle customer escalations and resolve technical issues effectively.
Plan manpower allocation and optimize service schedules.
Coordinate with Sales, Production, Application, and Spare Parts teams for seamless customer support.
Drive AMC, spare parts, and service revenue targets.
Conduct regular technical and behavioral training for the service team.
Review service reports, KPIs, and team productivity.
Ensure compliance with company SOPs and safety standards.
Visit key customers for relationship management and business development opportunities.
Preferred Candidate Profile
Bachelor's Degree/Diploma in Mechanical, Electrical, Electronics, Mechatronics, or a related engineering discipline.
8–15 years of experience in industrial machinery service, with at least 3–5 years in a team leadership role.
Experience in Laser Machines, CNC Machines, Industrial Automation, Machine Tools, Capital Equipment, or similar industries.
Strong technical troubleshooting and customer management skills.
Experience in handling field service teams across multiple locations.
Good communication, leadership, and analytical skills.
Willingness to travel extensively.
Required Skills
Team Management
Customer Relationship Management
Field Service Operations
Preventive & Breakdown Maintenance
Installation & Commissioning
Root Cause Analysis
Technical Troubleshooting
Service Planning & Scheduling
AMC & Spare Parts Sales
KPI Management
MS Office / ERP
Preferred Industry
Laser Machinery
CNC / Machine Tools
Industrial Automation
Capital Equipment
Manufacturing Equipment
Work arrangement
No
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