Live opening · Posted 1 day ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Responsibilities
Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Qualifications
2+ years' of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills
Work arrangement
No
Recently tracked roles with full details and direct application links.