Tellecaller

Company Description Visa Daddy is a growing organization focused on providing guidance and support to individuals seeking visa and immigration-related services. The company aims to simplify complex processes through clear information, timely assistance, and professional customer service. Visa Daddy values transparency, reliability, and a client-centered approach in all interactions. Team members are encouraged to contribute ideas, collaborate, and help improve service quality. The work environment is designed to be inclusive, respectful, and focused on long-term growth for both clients and staff.
Role Description This is a full-time, on-site Telecaller role based in West Delhi. The Telecaller will handle outgoing and incoming calls to support clients with visa-related inquiries, provide information about services, and guide callers through basic procedures and documentation requirements. Daily responsibilities include explaining service offerings, answering questions, recording accurate client details, and updating call logs in internal systems. The role involves following up with leads, scheduling appointments, and coordinating with internal teams to ensure that client queries are resolved promptly. The Telecaller is expected to maintain professional communication, adhere to call scripts and compliance guidelines, and meet targets related to call volume, conversion, and customer satisfaction.
Qualifications
Strong verbal communication skills in English and Hindi, with clear and professional telephone etiquette.
Ability to actively listen, understand client concerns, and respond with patience and clarity.
Basic computer literacy, including experience with call logging, spreadsheets, and customer databases or CRM tools.
Comfort with target-driven work, including handling a high volume of calls and managing follow-ups efficiently.
Strong organizational skills and attention to detail when capturing and updating client information.
Prior experience in telecalling, customer service, or sales is an advantage, especially in service-oriented industries.
Ability to work on-site in West Delhi and collaborate effectively with colleagues and management.
Minimum educational qualification: high school diploma or equivalent; higher education is an added benefit.
Professional, respectful, and inclusive approach when interacting with clients and team members.

Work arrangement
No