Account Manager

Company Description SGS India Pvt. Ltd. is part of SGS, a global leader in inspection, verification, testing, and certification services across diverse industries. The company supports clients by helping them improve quality, reduce risk, and ensure compliance with national and international standards. Teams at SGS India collaborate with customers ranging from small businesses to large enterprises, offering reliable, science-based solutions. The organization values integrity, accuracy, and customer focus, providing opportunities for professional development and cross-functional learning. Working at SGS India means contributing to trusted services that impact public safety, sustainability, and operational excellence.
Role Description The Account Manager role at SGS India Pvt. Ltd. is a full-time, on-site position based in Chinthamani, Madurai. The Account Manager is responsible for managing a portfolio of client accounts, acting as the primary point of contact for all service-related inquiries, and ensuring high levels of customer satisfaction. Daily tasks include understanding client requirements, coordinating with internal technical and operations teams, preparing proposals and quotations, and monitoring service delivery timelines and contract compliance. The role also involves tracking account performance, identifying opportunities for additional services, supporting renewals, and maintaining accurate records in CRM or reporting systems. The Account Manager is expected to collaborate with colleagues to resolve issues promptly, provide regular updates to clients and management, and contribute to the achievement of revenue and quality targets.
Qualifications
Demonstrated ability in client relationship management, customer service, and account coordination, with a focus on responsiveness and follow-through.
Experience in sales support, proposal preparation, and basic contract or commercial understanding, ideally within inspection, testing, certification, or related services.
Strong communication skills in English and local languages, including clear writing, professional email etiquette, and effective telephone and in-person communication.
Solid organizational and time-management skills, with the ability to prioritize tasks, manage multiple accounts, and maintain accurate documentation.
Comfort working with office productivity tools and CRM or ERP systems, and ability to learn new software used for account and project tracking.
Bachelor’s degree in business, commerce, engineering, science, or a related field, or equivalent practical experience in account management or customer-facing roles.
Ability to work on-site in Chinthamani, Madurai, collaborate with cross-functional teams, and adapt to a structured and quality-focused work environment.
Experience in the testing, inspection, or certification industry is an advantage, along with an understanding of compliance, quality standards, or regulatory frameworks.

Work arrangement
No