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🚀 We’re Hiring | Customer Experience & Support Specialist
📍 Bangalore
💼 Experience: 2–3 Years
🥗 Industry: FMCG / FoodTech / D2C / F&B
At Protein Chef (Lo Foods), we’re building the infrastructure behind India’s next great food company — with brands including Lo Foods, Protein Chef, DiabeSmart and Lo! Low Carb & Keto Foods, across D2C, e-commerce, quick commerce, and cloud kitchens.
We’re looking for someone who believes customer experience is more than just closing tickets.
In this role, you’ll own the customer experience end-to-end — connecting customers with our Quality, Production, NPD and Business teams, while continuously improving the systems that make great CX scalable.
What you’ll be responsible for:
✨ Own customer queries across Amazon, Blinkit, Zepto, Instamart, Swiggy, Zomato, D2C, Instagram, WhatsApp & Email
✨ Ensure queries are tracked, resolved and closed within SLA
✨ Drive CX automation through chatbots, helpdesk tools and workflows
✨ Build SOPs, response templates and escalation playbooks
✨ Work closely with Quality, Production, NPD and Business teams on recurring issues
✨ Turn customer feedback into actionable business insights
✨ Own CSAT, response time, resolution rate & repeat complaint metrics
✨ Publish weekly CX dashboards and identify emerging trends
✨ Drive proactive customer recovery through returns, replacements and outreach
We’d love to meet you if you:
✔️ Have 2–3 years of hands-on experience in Customer Support / CX Operations
✔️ Have experience in FMCG, D2C, Food Delivery or E-commerce
✔️ Have managed multiple customer channels simultaneously
✔️ Have worked with CX automation/helpdesk tools
✔️ Are an excellent communicator who can handle difficult conversations with empathy
✔️ Take ownership and don’t believe in leaving customer queries unresolved
✔️ Are comfortable working with data, trackers and dashboards
If you’re someone who wants to build, improve and own customer experience — not just manage a support inbox — we’d love to hear from you.
📩 Interested? Apply now / DM me with your CV. - ranjana@bajofoods.com
#Hiring #CustomerExperience #CustomerSupport #CX #FMCGJobs #D2C #FoodTech #BangaloreJobs #HiringNow #LoFoods
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