Assistant Branch Manager

Company Description ICFAI Group is a network of higher education institutions that includes recognized universities, a deemed-to-be university, and additional institutions expected to gain university status. The group focuses on delivering high-quality education in Business Management, Technology, and Law. ICFAI is known for pioneering flexible and distance education, setting benchmarks in innovative learning methodologies. Its strong curriculum is designed to support career advancement for learners seeking change and growth. Thousands of ICFAI University alumni have successfully achieved their professional aspirations through these programs.
Role Description The Assistant Branch Manager is a full-time, on-site role based in Chandigarh. This position supports the Branch Manager in overseeing day-to-day operations, ensuring smooth functioning of academic and administrative activities at the branch. Responsibilities include supervising staff, coordinating admissions and student counseling, monitoring performance against targets, and maintaining high standards of service and compliance with institutional policies. The role also involves building relationships with students, parents, and external stakeholders, assisting in local marketing and outreach initiatives, and preparing regular reports on branch performance. The Assistant Branch Manager is expected to contribute to a positive, learner-focused environment and support continuous improvement in processes.
Qualifications
Demonstrated skills in team supervision, staff coordination, and day-to-day branch operations management.
Strong communication, interpersonal, and customer service skills to interact effectively with students, parents, and stakeholders.
Experience in sales, admissions, or educational counseling, including target management and reporting.
Ability to plan and execute local marketing, outreach, and relationship-building activities.
Good organizational, problem-solving, and decision-making abilities, with attention to detail and follow-through.
Proficiency in basic office software (e.g., MS Office) and comfort with using educational or CRM systems.
Bachelor’s degree in Business, Management, Education, or a related field; a master’s degree is an advantage.
Prior experience in educational institutions, training centers, or branch management roles is preferred.
Capacity to work on-site full time in Chandigarh and collaborate effectively in a diverse, inclusive environment.

Work arrangement
No