Technology Support III - Software Asset Optimization Owner - ESM

Help us maximize the value of our software contracts while minimizing compliance risk across a global portfolio. You’ll partner across teams to turn data into proactive actions ahead of renewals and negotiations.
Job summary
As a Software Asset Optimization Owner (Associate) in Enterprise Software Management at JP Morgan Chase within Infrastructure Platforms, you manage global software assets, including license compliance against contractual rights and obligations, request fulfillment, maintenance renewals, contract negotiations, chargeback, global software catalog management, license key administration, and related processes and data governance.
You help us stay strategic and proactive by identifying optimization opportunities and coordinating work across groups to maximize contract value while minimizing risk.
You also contribute to financial forecasting and budget planning for the software contracts we manage by partnering with teams such as Sourcing, Finance, and the Product Owner.
Job responsibilities
Manage software licensing, contracts, and inventory, including researching and interpreting licensing models/terms and contract structures across major vendors (e.g., Microsoft, IBM, Oracle, Broadcom, SAP, Adobe) and other publishers
Create and deliver software compliance reporting, including trends and insights to support cost control, pre-audit readiness, and ongoing compliance
Maintain accurate software and contract records across repositories and license management systems; monitor changes and assess/communicate downstream impacts
Perform periodic internal compliance audits to reconcile entitlements (licenses purchased/rights granted) against deployments and consumption across physical and virtual environments, software-as-a-service platforms, and third-party cloud environments
Partner with software product owners to determine strategy, optimize usage ahead of maintenance renewals and contract negotiations, and avoid unnecessary costs; support financial forecasting and budget planning for assigned contracts
Coordinate with product owners, Vendor Management, Sourcing, and Legal to identify and remediate license gaps when consumption exceeds contractual entitlements
Collaborate with the Software Discovery team to ensure discovery tools accurately and comprehensively detect software usage for assigned publishers; identify work, assign dates, follow up to ensure success, and drive optimal outcomes for internal customers
Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
5+ years of experience managing software assets across on-premises, software-as-a-service, and/or public cloud environments
Experience with software asset management tools such as USU, Flexera, ServiceNow, or SamPro
Experience reading, interpreting, and operationalizing software license agreements and contract terms (including entitlements, use rights, restrictions, and audit clauses)
Experience creating compliance reporting and performing internal compliance audits/reconciliations (entitlements vs. deployments/consumption)
Proficiency in Microsoft Excel and ability to synthesize complex data into clear, concise insights
Familiarity with software discovery tools (e.g., Application Discovery and Dependency Mapping, System Center Configuration Manager, Altiris) and/or inventory/configuration management database systems
Demonstrated ability to coordinate multiple teams to execute project goals; strong written and verbal communication skills
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
Preferred qualifications, capabilities, and skills
Software Asset Management certifications from a recognized training provider
Customer service mindset with a track record of delivering sustained high performance and customer satisfaction
Ability to work well under pressure and interact effectively with varying levels of management
Demonstrated ability to handle confidential information and communications appropriately