Manager, Xactly Administration

Manager, Xactly Administration
Wolters Kluwer is seeking an experienced and results-driven Manager – Xactly Administration to join the Incentive Compensation & Planning Center of Excellence (COE). This team supports a complex global environment spanning 5 divisions, 50+ subsidiaries, and 3,000+ sellers across 140+ countries.
In this role you will lead the administration and optimization of multiple Xactly instances, ensuring accurate, scalable, and compliant incentive compensation operations. The ideal candidate will combine deep domain expertise in Sales Compensation (ICM) with strong technical and leadership capabilities to drive process excellence and transformation.
Key ResponsibilitiesXactly Platform Administration
Serve as the lead administrator for Xactly Incent across multiple instances
Configure, maintain, and enhance compensation plans, rules, and organizational hierarchies
Manage system upgrades, releases, and feature implementations
Ensure platform scalability and alignment with evolving business needs
Incentive Compensation Operations
Oversee end-to-end commission calculation processes ensuring accuracy and timeliness
Manage monthly commission cycles, including validation, approvals, and payroll readiness
Govern 500+ compensation plans and complex business rules
Ensure compliance with internal policies and audit requirements
Data Management & Integrations
Manage integration between Xactly and upstream/downstream systems (CRM, ERP, HRIS)
Oversee 90+ data feeds ensuring integrity, completeness, and accuracy
Monitor and audit data quality, calculation logic, and system performance
Reporting & Analytics
Develop and maintain dashboards, reports, and analytics to support business decisions
Provide insights into compensation performance and operational efficiency
Stakeholder Collaboration
Partner with Sales Operations, Finance, HR, IT, and COE teams
Act as a bridge between business stakeholders and technical teams
Support compensation plan design, changes, and governance processes
Process Optimization & Governance
Establish and enforce best practices, SOPs, and governance frameworks
Identify process gaps and drive automation and efficiency improvements
Lead initiatives to standardize and scale COE operations
Team Leadership & Enablement
Mentor and guide Xactly administrators and analysts
Provide training, documentation, and user support
Drive a culture of continuous improvement and operational excellence
Required Skills & Experience
8+ years of experience in Sales Compensation (ICM), including platform administration
Strong expertise in Xactly Incent configuration and administration
Proven experience managing complex compensation structures and multi-instance environments
Solid understanding of commission calculations, governance, and dispute resolution
Hands-on experience with data integration and validation processes
Strong analytical and problem-solving skills with attention to detail
Experience working in global, matrixed organizations
Technical Skills
Advanced Excel and PowerPoint
Working knowledge of SQL (beginner to intermediate)
Experience with reporting and analytics tools
Nice to Have:
Xactly certifications (Administrator, Plan Configuration) or willingness to obtain
Experience with other ICM tools (e.g., Varicent, SAP Callidus)
Exposure to COE operating models and large-scale transformations
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.