Payment Collections Specialist

Are you a skilled communicator who thrives on solving problems and delivering results? This is your chance to join a collaborative Payments team where your negotiation and analytical abilities will directly protect the firm's financial health. You will work with clients and partners to resolve complex account matters while growing your expertise in a dynamic, technology-driven environment. If you are resilient, adaptable, and motivated by impact, this role is for you.
As a Payments Collections Specialist in the Payments Services team, you will manage the collection of chargebacks, fees, and other disputed client items while acting as a key point of contact between clients and internal partners. You will use your judgment and negotiation skills to resolve delinquencies, minimize financial risk, and ensure a positive client experience. We are a fast-paced, metrics-driven team that values accountability, collaboration, and critical thinking.
Job Responsibilities
Contact clients by telephone and email to collect outstanding chargebacks, fees, and disputed items
Assess the severity of account delinquency and make decisions based on established criteria
Negotiate payment arrangements with clients in a professional and solutions-focused manner
Handle skip-tracing assignments to locate clients with outstanding balances
Liaise with internal teams to promptly resolve issues and eliminate negative financial impact
Request client account terminations to minimize losses where appropriate
Manage the return or billing of rented equipment as required
Manage a Collections queue using the firm's proprietary collections system
Navigate a complex, multi-system environment while maintaining full client engagement
Document all account activities thoroughly and concisely
Prioritize workload effectively to meet performance metrics and ensure efficiency
Required Qualifications, Capabilities, and Skills
Strong verbal and written communication skills for engaging clients and internal partners
Proven analytical, negotiation, and problem-solving skills
Ability to navigate multiple technology platforms simultaneously
Demonstrated resilience and adaptability in a fast-paced, metrics-driven environment
Strong organizational skills with the ability to manage competing priorities
Proficiency in Microsoft Office products, including advanced Word and Excel
Ability to work both independently and as part of a team
Critical thinking skills with the ability to exercise independent judgment
High level of personal accountability, integrity, and punctuality
Preferred Qualifications, Capabilities, and Skills
Experience in banking, commercial, or payment processing industries
Commercial accounts receivable collections experience
Merchant acquiring experience in a front-line support role
Knowledge of or experience with Alteryx