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Role Overview:
We are looking for a NOC Analyst to support 24x7 monitoring and operational activities for network and IT infrastructure. The candidate should have good knowledge on Site 24*7, OP manager and any NMS tool with basic networking knowledge and hands-on experience with monitoring tools and ITSM platforms. The role involves monitoring infrastructure availability, responding to alerts, creating and managing incidents, performing initial troubleshooting, and coordinating with L2/L3 teams for resolution. Also he should have Good Communication, Writing Skills
Monitor and alerting network and IT infrastructure devices through NMS/monitoring tools.
Perform L1 troubleshooting and initial diagnosis of incidents.
Create, update, escalate and close incidents in the ITSM tool and SLA.
Track incidents until service restoration and closure.
Follow approved SOPs, MOPs, and escalation procedures.
Participate in shift handovers and provide clear updates on open incidents.
Submitting daily/weekly and monthly NOC reports to customers.
Basic Networking Knowledge of OSI, TCP/IP models, IPv4 addressing and subnetting, DNS and DHCP, ICMP, SNMP fundamentals, Ping and Traceroute
The engineer will be expected to work within defined
Qualification: B.E./B.Tech/B.Sc./BCA in Computer Science, knowledge on Networking concepts.
Experience: 2 to 3 Years
Location: Hyderabad
Interested candidates can share their updated resume to: Pavithra@ewarriorstechsolutions.com
Work arrangement
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