Outlet Manager - Kiri (Pre-Opening) - Conrad Kuala Lumpur

An Outlet Manager - Kiri serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
2-4 years managerial position in a luxury hotel or international hotel.
Familiar with computer systems, knowledge of POS systems, inventory control.
Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
Strong leadership, people management and training skills.
Guest oriented and able to confidently build and exceed service standards.
Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
Strong interpersonal skills and attention to details.
Key strengths (under the 9 competencies) in people management communication and planning.
Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,
service techniques and guest interaction.
Considerable skills in math and algebraic equations using percentages.
Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Able to work under pressure and deal with stressful situations during busy periods.
As the Outlet Manager - Kiri, you will be responsible for performing the following tasks to the highest standards:
Maintain a strong customer service focus, ensuring guests receive warm, attentive, and personalized service throughout their visit.
Create an environment focused on “creating that special experience”, reflecting the elegance and character of Kiri Lounge.
Deliver a high standard of Japanese-inspired hospitality and attention to detail throughout the guest journey.
Be visible and actively involved on the floor during afternoon tea, evening service, peak periods, and special events.
Proactively anticipate guest needs and train team members to recognize opportunities to assist guests before they ask.
Actively seek feedback from guests and team members and implement improvements to enhance the overall guest experience.
Handle guest feedback and complaints professionally, ensuring prompt resolution and appropriate follow-up.
Ensure VIP guests, regular guests, celebrations, and special occasions receive appropriate attention and personalized service.
Ensure the ambience, music, lighting, table presentation, cleanliness, and overall atmosphere of the lounge consistently reflect the Kiri Lounge concept.
Plan, prioritize, organize, and control the day-to-day operation of Kiri Lounge.
Prepare staff rosters and job schedules based on business levels, occupancy, reservations, events, promotions, and expected guest demand.
Plan ahead and ensure adequate manpower, equipment, tableware, glassware, beverages, and operational resources are available.
Assign and delegate duties effectively to ensure smooth operation throughout each service period.
Conduct pre-shift briefings covering reservations, VIPs, special occasions, promotions, menu updates, and service priorities.
Ensure effective shift handovers and clear communication between all team members.
Actively participate in service and provide operational support during busy periods and special events.
Maintain the cleanliness, presentation, and readiness of the lounge, bar, afternoon tea area, guest seating areas, and service station

Work arrangement
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