Subscription Operations Executive

We’re looking for a full-time Subscription Operations Executive to take ownership of the day-to-day operations of our growing subscription business.
This is not a part-time or side-gig role. We’re looking for someone who is organised, responsible, proactive and comfortable taking complete ownership of operations.
What will you do?
Delivery & Logistics
Manage delivery bookings for all active subscribers.
Plan deliveries for maximum cost and time efficiency.
Group orders wherever possible for single pickup and multiple drops.
Coordinate with riders and track deliveries.
Proactively handle delays and delivery issues.
Order & Data Management
Maintain daily order and food data on Google Sheets.
Ensure subscriber orders and delivery details are accurate and updated.
Maintain clean operational records.
Customer Coordination
Coordinate with customers regarding order-related queries, changes and escalations.
Ensure issues are resolved quickly and professionally.
Take ownership of an issue until it is completely resolved.
Cross-Team Coordination
You will work closely with our:
Kitchen Operations Team
Subscription Sales Team
Delivery Partners
Customers
The goal is simple: make sure every subscriber gets the right food, at the right time, with the least possible operational friction.
What are we looking for?
Strong organisational and time-management skills.
Excellent communication skills.
Comfortable using Google Sheets.
Ability to handle multiple tasks and priorities.
Good problem-solving ability.
High attention to detail.
Comfortable speaking with customers and delivery partners.
Most importantly, a strong sense of ownership and accountability.
Prior experience in logistics, operations, food delivery, e-commerce or subscription businesses is preferred, but the right attitude and ability to execute matter more than experience.
Work Schedule
Full-time | Monday–Saturday
Sunday: Weekly off
The role operates across two daily operational windows:
10:30 AM – 3:30 PM
5:30 PM – 8:30 PM
There is a 2-hour break between the two working windows.
📍 Remote Work / Weekly once in person review
📱 Work phone provided by the organisation
💰 Salary: ₹18,000–₹20,000/month + performance incentive
Who should apply?
If you enjoy organising, coordinating, solving problems and making sure things actually get done, we'd love to hear from you.
If you're looking for a small side hustle alongside another job, this role isn't for you.
If you're looking for a full-time role where you can take ownership and grow with a company, we'd love to hear from you.
📩 Interested? Send your CV / profile in DM.

Work arrangement
No