Benefits Operations Manager

About Job
As Benefits Operations Manager, you own the day-to-day operational engine behind our benefits offering, with primary responsibility for the US market. You manage the platforms, carriers, brokers, and processes that get employees enrolled accurately, keep data clean across systems, and ensure billing and compliance are airtight.
You're hands-on with the tools of the trade — Employee Navigator and bswift — and you know how US carriers like Cigna and the major medical, dental, vision, and ancillary providers actually operate. You partner closely with our Benefits lead, Operations, Payroll, Finance, and our EOR teams to deliver a benefits experience that scales as we grow.
Skills & Qualification
5+ years in US benefits administration / benefits operations, ideally in a brokerage, EOR/PEO, ben-admin vendor, or high-growth HR tech environment.
Hands-on experience with Employee Navigator and/or bswift — configuration, enrollment events, and EDI feeds (not just end-user familiarity).
Strong working knowledge of US benefits carriers — Cigna and the major medical/dental/vision/ancillary providers — and how their feeds, enrollment, and billing work in practice.
Solid grasp of US benefits compliance: ACA, ERISA, COBRA, HIPAA, Section 125.
Experience managing carrier and broker relationships, including escalations and renewals.
Comfort with carrier invoice reconciliation and partnering with Finance/Payroll on data accuracy.
Detail-obsessed, organised, and calm running open enrollment and high-volume periods.
Strong communication skills across internal teams, brokers, and carriers.
Experience standing up or migrating ben-admin platforms.
Exposure to global/multi-country benefits beyond the US.
Familiarity with benefits data integrations (e.g. Noyo) and payroll system handoffs.
Background in a scaleup where you helped build benefits operations from the ground up.
Responsibilities
Benefits administration & platforms
Own day-to-day operations across our ben-admin platforms — Employee Navigator and bswift — including configuration, plan setup, eligibility rules, and open enrollment events.
Manage enrollment, life-event changes, terminations, and evidence-of-insurability workflows with accuracy and speed.
Keep benefits data clean and reconciled across ben-admin, payroll, and carrier systems.
Carrier & broker management
Own relationships with US carriers (e.g. Cigna and other medical, dental, vision, life, disability, and ancillary providers) and brokers.
Manage EDI/carrier feeds, troubleshoot discrepancies, and drive timely resolution with carrier reps.
Coordinate plan renewals, new plan rollouts, and carrier escalations.
Billing, reconciliation & compliance
Run monthly carrier invoice reconciliation, resolve discrepancies, and partner with Finance on accuracy.
Ensure US benefits compliance — ACA, ERISA, COBRA, HIPAA, Section 125, and required filings/notices.
Maintain audit-ready documentation and support internal and external audits.
EOR benefits delivery & process
Operationalise benefits for EOR employees, ensuring a smooth enrollment experience at onboarding.
Build and document scalable processes, SOPs, and controls as we grow volume and coverage.
Surface trends, risks, and improvement opportunities to Benefits leadership.

Work arrangement
No