Client Delivery Associate

Job description
Support the successful onboarding, implementation and ongoing delivery of Verifications, Affordability Passport & Support Hub products by coordinating internal teams, managing delivery activities and ensuring an excellent client experience.
Key Responsibilities
Manage onboarding activities through to completion.
Review and validate delivery prerequisites and documentation.
Coordinate client testing, UAT and production go-lives.
Maintain delivery trackers, reports and governance documentation.
Manage client communications throughout the delivery lifecycle.
Investigate delivery issues and coordinate resolution activities.
Work with GTM, Product, Engineering, Security and Support teams.
Ensure adherence to delivery frameworks, controls and compliance requirements.
Contribute to process improvement and documentation enhancements.
Support client escalations and service recovery activities.
Review Data Subject Access Requests, ensuring requests are completed within required service levels and regulatory requirements.
Qualifications
Stakeholder management Client-facing communication Project/delivery coordination Problem solving Process improvement Reporting and governance Documentation management Ability to manage multiple priorities

Employment type
Full-time

Work arrangement
No