Assistant Manager - Control Tower for Warehouse Operations

We are hiring for the role of Assistant Manager - Control Tower for Warehouse Operations on an urgent basis for Gurgaon location.
Key Responsibilities
Operational Monitoring
Virtually monitor daily warehouse operations across multiple warehouses.
Track inbound, outbound, inventory, picking, packing, dispatch, and productivity metrics.
Ensure adherence to SOPs, SLAs, and operational KPIs.
Identify operational bottlenecks and recommend corrective actions.
System & Process Deep Dive
Perform detailed analysis of ERP/WMS transactions to identify process deviations and data inconsistencies.
Conduct root cause analysis for inventory discrepancies, delayed dispatches, stock variances, and process failures.
Verify system transactions against physical and operational processes.
Identify process gaps and recommend preventive controls.
Data Analytics & Reporting
Develop MIS reports and operational dashboards.
Analyze trends using advanced Microsoft Excel (Pivot Tables, Power Query, Power Pivot, XLOOKUP, INDEX-MATCH, VBA/Macros preferred).
Generate actionable insights from large datasets.
Present findings to management with recommendations.
AI & Digital Transformation
Utilize AI-powered tools to automate reporting and data analysis.
Leverage AI for anomaly detection, predictive analytics, and operational trend analysis.
Develop AI-assisted dashboards and improve decision-making through automation.
Explore opportunities for digital transformation within warehouse operations.
Inventory & Process Compliance
Monitor inventory accuracy and stock reconciliation.
Ensure compliance with warehouse processes and audit requirements.
Identify recurring operational issues and drive corrective and preventive actions (CAPA).
Support internal and external audits.
Stakeholder Coordination
Coordinate with warehouse managers, regional teams, IT, and customer service for issue resolution.
Conduct virtual operational review meetings.
Follow up on action plans and ensure timely closure.
Required Skills
Strong understanding of warehouse operations and inventory management.
Hands-on experience with ERP/WMS systems.
Excellent analytical and problem-solving abilities.
Advanced Microsoft Excel skills.
Experience in Power BI or similar visualization tools.
Working knowledge of AI tools such as Chat GPT, Microsoft Copilot, or other AI-based analytics platforms.
Strong data interpretation and reporting capability.
Excellent communication and presentation skills.
Ability to work independently with minimal supervision.
Educational Qualification
Graduate in Supply Chain, Logistics, Operations, or Commerce.
MBA / PG Diploma in Supply Chain or Operations Management will be preferred.
Experience
5–8 years of experience in warehouse operations, inventory control, or supply chain management.
Experience in monitoring multi-location warehouse operations will be an added advantage.
Exposure to pharmaceutical, healthcare, FMCG, retail, or 3PL warehouse operations is preferred.

Work arrangement
No