Customer Service Agent, French Speakers

About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.
A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.
Responsibilities
Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
Protect our customer's time by adhering to operational SLAs
Provide exceptional customer service by adhering to our rigorous luxury communication standards
Maintain customer satisfaction targets
Investigate and resolve customer and chauffeur issues quickly and efficiently
Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company
Requirements
Must-have:
Passion for exceptional customer service
Experience in a customer-facing role in the luxury service industry
Excellent interpersonal and communication skills
The ability to thrive in a fast-paced high volume contact center
Fluency in both spoken and written English & French
Flexibility, to be able to do shift work including nights and weekends, in the office
Technically proficient
Nice to have:
Experience in a call centre
Additional languages - Arabic
What We Offer
Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
Competitive salary of AED 9,000 per month and quarterly KPI-based bonus
Private medical insurance
Best-in-class equipment
Monthly credit towards Wheely journeys
Professional development stipend
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice