E-commerce Marketplace Specialist

Job Title: Ecommerce Marketplace Specialist
Location: Mumbai (Andheri East – near Western Express Highway Metro)
Experience: 3–5 years (5+ preferred for senior candidates)
Role Overview
We are seeking an analytical, results-driven e-commerce marketplace specialist with 3 to 5 years of hands-on experience to own and scale our presence across major online marketplaces (such as Amazon, Flipkart, Myntra, etc.) and D2C websites. In this role, you will be responsible for the end-to-end management of our marketplace accounts—focusing on catalogue optimisation, inventory health, revenue growth, and operations. High-performing advertising strategies. The ideal candidate has a deep understanding of marketplace algorithms, exceptional data analysis skills, and a proven track record of running smooth operations, maximising ROAS and improving organic rankings.
Key Responsibilities
Catalogue & Listing Optimisation: Create, optimise, and maintain high-quality product listings. Elevate product titles, bullet points, descriptions, backend keywords, and A+ content to maximise search visibility and conversion rates.
Account Health & Compliance: Monitor daily account health, seller metrics, customer feedback, and performance scores. Promptly troubleshoot listing suppressions, catalogue errors, and marketplace compliance issues.
Commercial Operations: Manage order processing, pricing updates, invoicing accuracy, and credit and payment tracking. Ensure smooth coordination between finance, operations, and supply chain. Maintain compliance with commercial terms and agreements
Customer Experience & Issue Resolution: Monitor customer feedback and reviews across platforms. Resolve customer-related issues in coordination with internal teams. Ensure brand reputation and service quality are maintained.
Advertising & PPC Management: Plan, execute, and optimise paid marketplace advertising campaigns (e.g., Amazon Sponsored Products/Brands). Actively track and improve key metrics, including ACoS, TACoS, ROAS, CTR, and conversion rates.
Inventory & Supply Chain Coordination: Monitor stock levels and forecast demand to prevent stockouts or overstock situations. Coordinate with logistics and warehouse teams to ensure seamless order fulfilment and FBA/WFS inventory replenishment.
Promotions & Merchandising: Design and execute strategic promotional calendars, including lightning deals, coupons, and seasonal sales events to drive volume and market share.
Data Analysis & Reporting: Leverage marketplace analytics tools and spreadsheets (vlookups, pivot tables) to generate weekly and monthly reports on sales performance, market trends, and competitor activity. Deliver clear, actionable insights to stakeholders.
Required Skills & Competencies
Experience: 3–5 years of dedicated experience managing multi-channel online marketplaces (Amazon Seller Central experience is required; Flipkart, Myntra, etc.) and D2C websites
Education: Bachelor’s degree in marketing, business administration, e-commerce, or a related field.
Technical Skills: Proficiency with marketplace tools and software, strong advanced Excel or Google Sheets capabilities for data management
Soft Skills: Exceptional interpersonal, verbal, and written communication skills. Strong multitasking abilities, ability to handle multiple stakeholders, high ownership, emotional intelligence, and a proactive problem-solving attitude.
Preferred Background
Experience in e-commerce, distribution, or cross-border trade
Exposure to marketplaces + D2C brand operations
Experience handling high-value or international clients
Familiarity with supply chain, logistics, or import operations

Work arrangement
No