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Location Delivery Head-AVP-F&A-Pune
Responsibilities:
20+ years of experience in managing large-scale delivery centers, shared services, or BPO operations.
Proven expertise in service delivery management, site governance, SLA/KPI management, and customer satisfaction.
Strong people leadership experience with responsibility for large multi-functional teams.
Stakeholder management and executive relationship management across customer, operations, and support functions.
Experience in driving operational excellence, productivity improvement, and cost optimization initiatives.
Strong risk, compliance, and business continuity management experience.
Financial acumen including budget management, resource planning, and P&L ownership.
Essential Hiring Skills:
Experience in setting up and scaling Global Business Services (GBS) or Shared Service Centers.
Exposure to Finance & Accounting operations (RTR, PTP, OTC, Treasury).
Experience managing multi-country or multi-location delivery operations.
Transformation leadership including process standardization and operating model redesign.
Exposure to automation, AI, RPA, analytics, and digital transformation initiatives.
Experience supporting large transitions, migrations, or M&A integration programs.
Lean Six Sigma, PMP, ITIL, or similar certifications.
Work arrangement
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