Virtual Assistant – Automation, Operations & Business Development

Job Title: Virtual Assistant – Automation, Operations & Business Development
Location: Remote – India
Salary: INR 60,000 - 80,000
Employment Type: Full-time
Industry: Hospitality, Serviced Accommodation & Property Management
Experience Required: Minimum 2 years in a Virtual Assistant, Executive Assistant or Operations role
IMPORTANT: A 60–120 second video introduction must be submitted with your CV as part of your initial application. Applications without the video may not be considered.
About Strawbury Stays
Strawbury Stays is a UK-based hospitality and serviced accommodation company working with guests, landlords, property owners, suppliers, corporate clients and accommodation partners.
We are looking for an experienced Virtual Assistant who is highly organised, confident in English, comfortable with technology and genuinely interested in automation and improving how a business operates.
This is not a basic data-entry or routine administrative VA position.
We want someone who can take ownership of work, understand what needs to happen next, follow tasks through without repeated reminders and gradually become an important part of our operations team.
Who We Are Looking For
You should:
Have at least 2 years of professional experience as a Virtual Assistant, Executive Assistant, Operations Assistant or similar
Have excellent spoken and written English
Be confident communicating with UK-based clients, landlords, suppliers and business partners
Have practical experience using Zapier, Make.com or similar automation platforms
Understand the basics of APIs, webhooks, integrations and automated workflows
Be very comfortable with Google Workspace, Google Sheets and online business systems
Use AI tools such as ChatGPT effectively to improve productivity
Be able to organise information, deadlines, follow-ups and multiple priorities
Take ownership and responsibility instead of waiting for every next instruction
Be naturally curious and willing to research and learn new tools independently
Be comfortable solving problems and suggesting improvements
Want to grow into a position with greater responsibility over time
Have a quiet, professional and undisturbed workspace suitable for full-time remote work
Have reliable high-speed internet and a suitable laptop/computer
Be able to attend video meetings and client calls without regular background interruptions
We value people who can think, organise, communicate and execute.
Automation & Technology Experience
Automation is an important part of this role.
You should already have hands-on experience with some of the following:
Zapier
Make.com
APIs
Webhooks
Google Sheets automation
Google Workspace
Google Apps Script
CRM systems
Task/project management tools
ChatGPT or other AI tools
Email and lead-management automations
Connecting different business applications
You do not need to be a software developer.
However, you should understand automation well enough to look at a repetitive business process and think, “There should be a better way to automate this.”
We are particularly interested in candidates who can explain automations they have personally created, managed or improved rather than simply listing software they have used.
Key Responsibilities
Business & Operations Support
Manage emails, calendars, meetings, appointments and follow-ups
Track tasks, deadlines and pending actions
Organise documents, reports, spreadsheets and business records
Coordinate with team members and ensure tasks are completed
Follow up proactively when work is outstanding
Prepare presentations, proposals, reports and professional correspondence
Support management with day-to-day business organisation and projects
Take responsibility for assigned tasks from start to completion
Automation & Process Improvement
Identify repetitive processes that can be automated
Build and maintain workflows using Zapier, Make.com and similar tools
Help connect systems using APIs, webhooks and integrations
Improve Google Sheets and internal operational systems
Research software and AI tools that could improve productivity
Document processes and create clear workflows
Troubleshoot basic automation and workflow issues
Suggest practical ways to make operations more efficient
Communication & Client Management
You will regularly communicate with people in the UK, including:
Guests
Landlords and property owners
Corporate clients
Accommodation partners
Suppliers
Contractors
Internal team members
You must therefore be comfortable speaking professionally and confidently in English, not only communicating by email or WhatsApp.
You may regularly attend video meetings and make or receive business calls.
Sales & Business Development
Research potential clients and business opportunities
Maintain and update leads
Assist with outreach campaigns
Follow up with potential clients, landlords and partners
Maintain CRM records and follow-up schedules
Prepare proposals and presentations
Support relationship-building with existing and prospective clients
Make sure promising opportunities are followed through properly
Hospitality Operations
Assist with guest and property-related administration
Coordinate issues between guests, contractors and the team
Maintain property and booking information
Support operational teams when required
Ensure guest and client communication is handled professionally and promptly
Please Do Not Apply If
This role is unlikely to be suitable for you if:
You are mainly looking for a data-entry role
You have less than 2 years of relevant VA, EA or operations experience
You have no practical experience with automation tools
Your experience with Zapier or Make.com is limited to tutorials
You are uncomfortable speaking to clients in English
You are uncomfortable joining video meetings or making business calls
You do not have a quiet and reliable workspace for full-time remote work
You require detailed instructions for every individual task
You regularly need reminders to complete work
You are uncomfortable taking responsibility for outcomes
You are not interested in learning new technology or systems
We would rather hire one excellent person than several average candidates.
What Success Looks Like
Once you understand the business, we want to be able to give you an objective such as:
“We need a better system for following up with new landlord enquiries.”
You should then be able to help:
Understand the existing process
Identify the information required
Organise the workflow
Suggest improvements
Automate appropriate parts
Track whether follow-ups are happening
Follow up with the relevant people
Report back on the results
That is the level of ownership we are looking for.
Growth Opportunity
This role is for someone who wants to grow beyond completing assigned VA tasks.
As you prove yourself, you may take ownership of areas such as:
Business operations
Automations
CRM management
Sales coordination
Business development
Reporting
Process improvement
Team coordination
There is significant room to grow with the company for the right person.
How to Apply
Please read the application instructions carefully.
Email your application to:
operations@strawburystays.com
Your initial application must include the following:
1. Your CV
Attach your latest CV.
2. A 60–120 Second Video Introduction
The video must be submitted with your first application.
A simple phone or laptop recording is fine. Professional editing is not required.
In your video, tell us:
Your name and where you are based
What you currently do
Your experience as a Virtual Assistant
Your experience working with international clients
Your experience with automation
Which automation tools you are most confident using
Why you believe you would be a good fit for this position
We will use the video to understand your spoken English, confidence, clarity of communication and ability to explain your experience naturally.

Work arrangement
No