Fashion Ecommerce Manager

Fashion E-Commerce & Operations Manager
About The Safari Stitch
The Safari Stitch is a premium safari and outdoor clothing brand designed for the jungle and beyond. We operate through our own e-commerce platform as well as a growing offline retail network across safari lodges and hospitality partners in India.
As we continue to grow, we are looking for an E-Commerce & Operations Manager who can take ownership of the day-to-day functioning of our online and offline business and ensure that orders, inventory, logistics and retail operations run smoothly and efficiently.
Position Overview
The E-Commerce & Operations Manager will be responsible for managing and coordinating The Safari Stitch's e-commerce and offline retail operations.
The role will oversee order fulfilment, logistics, inventory management, hotel and offline retail inventory, marketplace operations, stock analysis, reporting and basic creative support.
We are looking for someone who is organised, analytical, detail-oriented and comfortable taking ownership of multiple operational functions within a growing brand.
Key Responsibilities1. E-Commerce & Order Management
Manage and process customer orders received through our website and third-party marketplaces.
Ensure orders are accurately processed, confirmed, packed and dispatched within defined timelines.
Monitor orders from placement through successful delivery.
Coordinate internally to resolve order-related issues, cancellations, exchanges and fulfilment delays.
Maintain accurate records of orders and fulfilment status.
2. Shipping & Logistics
Manage day-to-day coordination with Delhivery and other logistics partners.
Generate shipping labels, schedule pickups and monitor shipments.
Track deliveries and proactively resolve delays, RTOs, lost shipments and delivery exceptions.
Follow up and escalate unresolved logistics issues with courier partners.
Ensure timely and efficient fulfilment of online and offline orders.
3. Online Inventory Management
Maintain accurate inventory across the brand website, third-party marketplaces and internal inventory systems.
Regularly update stock availability to minimise overselling and stock-outs.
Coordinate stock reconciliation between physical inventory and system inventory.
Track inventory movement and investigate discrepancies.
Ensure new inventory is correctly added and reflected across relevant sales channels.
4. Hotel & Offline Retail Operations
Manage inventory allocated to The Safari Stitch's network of hotel stores, safari lodges and other offline retail partners.
Maintain location-wise inventory records for each retail partner.
Track stock dispatched, sold, returned, transferred and replenished at each location.
Coordinate regularly with hotel and retail teams for sales and inventory updates.
Conduct periodic stock reconciliations and coordinate physical stock audits.
Plan and execute stock transfers and replenishments between the warehouse and partner locations.
5. Inventory Analysis & Replenishment Planning
Analyse product and size-level sales performance across online and offline channels.
Identify fast-moving, slow-moving and non-moving inventory.
Monitor stock levels and ageing to identify potential inventory risks.
Recommend replenishment quantities based on sales history, current inventory, seasonality and expected demand.
Analyse performance of individual hotel and retail locations to recommend the appropriate product and size mix.
Support management with production planning and future inventory allocation.
Prepare actionable stock reports to improve sell-through and inventory turnover.
6. Website & Marketplace Management
Create, upload and maintain product listings across the brand website and third-party marketplaces.
Update product titles, descriptions, specifications, pricing, inventory and images.
Ensure all product information is accurate and consistent across platforms.
Coordinate catalogue updates for new product launches, restocks, price changes and promotions.
Ensure listings comply with marketplace requirements and guidelines.
Regularly review the website and marketplaces to identify and correct listing or inventory errors.
7. Creative & E-Commerce Support
Carry out basic product image editing and resizing for website and marketplace requirements.
Create simple banners, promotional creatives and other digital assets when required.
Upload and update website banners, campaign creatives and product imagery.
Ensure all creatives follow The Safari Stitch's brand guidelines.
Coordinate with the marketing and creative teams for launches, promotions and website updates.
8. Reporting & Process Management
Maintain accurate operational records across orders, inventory, logistics and retail partners.
Prepare periodic reports covering:
Online and offline sales
Inventory levels and stock movement
Hotel-wise sales and inventory
Fast- and slow-moving products
Stock ageing
Replenishment requirements
Logistics and fulfilment performance
Identify operational bottlenecks and recommend improvements to reduce errors and increase efficiency.
Develop and maintain organised systems and processes as the business and retail network expand.
Skills & Experience
Prior experience in e-commerce operations, retail operations, inventory management or a similar role.
Experience working with platforms such as Shopify and e-commerce marketplaces is preferred.
Experience with shipping and logistics platforms such as Delhivery is an advantage.
Strong working knowledge of Microsoft Excel / Google Sheets, including inventory and sales analysis.
Comfortable working with data and preparing actionable reports.
Basic knowledge of Canva, Photoshop or similar creative tools is preferred.
Strong attention to detail and organisational skills.
Ability to manage multiple tasks, partners and deadlines simultaneously.
Strong communication and coordination skills.
Proactive problem-solving approach with the ability to take ownership of tasks from start to finish.
Who We're Looking For
We are looking for someone who enjoys being at the centre of how a growing brand operates. You should be equally comfortable managing a day's orders, resolving a logistics issue, reconciling hotel inventory, analysing which products need replenishment, updating a product listing and preparing an inventory report for management.
This is a hands-on role with significant ownership and the opportunity to build and improve operational systems as The Safari Stitch continues to expand its online and offline presence.

Work arrangement
No