Principal Software Engineer

Job description:
Experience - 10+ years
Location - Bangalore (Hybrid)
Shift - General
This position will report to the Engineering Manager and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment.
Customer Enhancement Delivery — Design, implement, and deliver customer-driven enhancement requests on the OPP platform using Python and Go lang.
Enhancing the Python CDK8s Kubernetes manifest generation and helm charts maintenance for and developing new Ansible roles for VM provisioning and cluster lifecycle management, and building.
Customer Issue Resolution & Root Cause Analysis — Serve as the primary engineering point of contact for customer-reported Jira tickets. Investigate customer issues incidents across the full stack — from the NGINX Ingress and Hydra API Gateway through the App Proxy authentication layer, and the Python-based API services — to the underlying data stores (MySQL, Elasticsearch, Redis, RabbitMQ, MinIO) and Rook Ceph storage infrastructure. Perform deep-dive root cause analysis using structured log analysis across service components, produce formal RCA reports, and deliver permanent fixes that prevent recurrence.
Skills
10+ years of overall software engineering experience, including 3+ years of experience with developing cloud-native applications at scale.
3+ years of experience with deployment tools (such as Ansible, SaltStack, .. etc), particularly for system deployment, upgrades, and cluster-node orchestration.
Strong debugging and troubleshooting skills — a proven track record of root-causing production issues, and a "can-do" attitude when faced with complex, ambiguous problems.
Solid working knowledge of Kubernetes (pods, deployments, namespaces, PVCs, log inspection, and troubleshooting), and hands-on experience with Docker / containers.
Excellent communication and cross-team collaboration skills.
Strong proficiency in Go and Python with hands-on experience building production microservices and backend APIs in both languages
Hands-on experience with Ansible for infrastructure automation, VM provisioning, and configuration management in air-gapped or on-premises deployment environments
Deep practical experience in distributed-systems architecture and microservices.
Proven ability to build and deliver high-volume services, leveraging technologies such as Elasticsearch, Pub/Sub, REST APIs, and serverless computing.
A strong understanding of public-cloud design considerations (security, networking, and load balancing) and the constraints of building services at global scale.
A professional background in sustaining engineering or technical support, focused on resolving complex customer escalations
Education
B. Tech or M. Tech

Work arrangement
No