Live opening · Posted 22 hours ago
The key details from the original listing.
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Description supplied by the original job listing.
You will act as the primary point of contact between operations and internal client services, driving operational design, delivery, and continuous improvement. This role ensures high-quality, timely client deliverables, operational excellence, and team engagement while fostering innovation and automation.
Key Responsibilities
Client Solutioning & Stakeholder Management
• Serve as the front-facing contact for client operational queries, ensuring accurate and timely delivery.
• Collaborate with cross-functional teams to manage projects and deliver client commitments.
• Proactively communicate risks, delays, and solutions to stakeholders.
• Drive quality improvement initiatives (Root Cause Analysis, Operational Excellence programs).
Process Excellence & Automation
• Define, document, and monitor processes, ensuring compliance and continuous improvement.
• Identify automation opportunities and implement efficiency enhancements.
• Partner with statistical and market data teams to improve data quality and standardization.
Project & Quality Management
• Scope project requirements accurately and manage stakeholder expectations.
• Prepare and track KPIs for on-time delivery and data accuracy.
• Support deployment of new initiatives and ensure effective implementation.
Team Leadership
• Lead and develop a team of analysts/specialists, fostering engagement and performance.
• Allocate resources effectively, monitor KPIs, and act as an escalation point.
• Coach team members, identify talent, and manage performance improvement plans.
Bachelor’s/Master’s degree.
• Minimum 4–5 years of experience in operations with proven leadership skills.
• Strong communication and stakeholder management skills.
• Analytical mindset with problem-solving ability.
• Exposure to process improvement methodologies and project management.
• Technical familiarity with tools like Power BI and automation platforms.
• Fluency in English; additional languages are a plus.
Competencies
• Leadership and People Management
• Stakeholder Engagement
• Process Optimization and Automation
• Analytical Thinking and Problem Solving
• Project Management and Delivery
• Communication and Collaboration
Employment type
Full-time
Work arrangement
No
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