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Role: Cluster Manager
Department: Retail Sales & Operations
Location: Pune
Work Schedule: Monday – Saturday, 10:00 AM – 6:30 PM
Employment Type: Full Time, Permanent
Team Size: 4-6 stores with 10-15 team members
Job Responsibilities:
Own complete P&L for Pune cluster of 3-4 Stanley Studios/Experience Centers
Drive monthly, quarterly, and annual sales targets for the cluster - typically ₹15-30 Cr annually
Monitor store-level revenue, footfalls, conversion %, ASP, and ticket size
Plan and execute local marketing activations, exhibitions, and architect/builder meets to drive walk-ins
Manage inventory, display, and VM standards across all stores in cluster
Recruit, train, and manage Store Managers and retail teams of 25-40 people
Drive performance through daily huddles, weekly reviews, and incentive planning
Build capability on product knowledge, CAD software, space planning, and consultative selling
Reduce attrition and maintain high team morale in luxury retail environment
Implement Stanley’s customer experience SOPs and NPS targets
Ensure 5-star customer journey from walk-in to delivery and post-sales service
Handle escalations, custom orders, and HNI client management
Maintain store standards per Stanley luxury brand guidelines - display, cleanliness, staffing
Coordinate with factory, logistics, and installation teams for on-time delivery
Drive CRM usage, lead management, and database growth
Build relationships with architects, interior designers, builders in Pune market
Identify new catchment areas and support new store launches if planned
Conduct competition mapping - Durian, Godrej Interio, Home Centre, local premium players
Provide market feedback to HO on pricing, trends, and product mix
Requirements:
Education: Graduate or Diploma in Hospitality, Business Admin, or related field
15-20 years in retail sales, with 10+ years as Area/Cluster Manager
Mandatory: Premium/luxury retail, furniture, home décor, building materials, or lifestyle
Experience handling HNI customers
Proficiency in MS Office – Word, Excel, PowerPoint, Outlook
Exceptional organizational, multitasking, and time-management skills
Ability to stay calm under pressure and handle multiple tasks
Strong people leadership and ability to drive team in high-pressure targets
Excellent business acumen and P&L understanding
Hands-on with MS Excel, CRM tools, and retail analytics
Good network with architects/interior designer community in Pune is a big plus
Work arrangement
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