Order Handling Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Team Leader
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We are looking for an Order Handling Specialist to join our Order handling team.
In this role, you will support sales representatives, serve as a contact point for customers, and ensure smooth execution of the order management process from order entry through delivery coordination.
We are seeking a customer-focused and detail-oriented professional who can collaborate effectively across functions and regions.
Tasks and responsibilities:
Order entry which includes:
Open won quotes in Salesforce / Apttus, transfer them via BOL interface to SAP
Ensure order acknowledgements are sent to customers in a timely manner
Maintain personal list of orders including missing order acknowledgements, open blockers (e.g. credit blocks) & required clarifications
Process changes orders initiated by customers and/or Sales
Provide customers with information regarding delivery dates and order status
Proactively communicate with customers regarding delayed deliveries or delivery-related questions.
Align on delivery schedules and shorter delivery times with ABB factories
Initiate and follow export control checks in line with company requirements
Collaborate with the Order Handling Team Lead and local Tools Support to resolve possible master data issues and system/tool defects
Ensure high levels of customer satisfaction through professional and timely communication.
Personal skills:
Strong organizational and communication skills
Customer and results- oriented approach
High level of accuracy and attention to detail
Ability to work independently, manage multiple priorities, and meet deadlines
Strong problem-solving skills
Ability to collaborate effectively in an international and multicultural environment
Requirements:
SAP knowledge
Experience working in a sales area or customer service
Fluent Czech, English and German language skills, both written and spoken
Proficiency in Microsoft Office applications
ABB offer:
Working on a main employment contract with the aim of long-term cooperation
Annual financial bonus
Possibility of working from home (Home Office 3* per week)
Lump sum meal voucher
Flexible working hours
5 weeks of vacation
Possibility of further career development (career plan for each employee)
Office in the center of Ostrava (accessible train, bus, tram)
Company parking lot for employees commuting outside Ostrava
Language courses – group and individual
Notebook and mobile phone
Time off work for extraordinary events (wedding, birth of a child, funeral, donation, moving)
Cafeteria benefit system (sports, health, culture)
Corporate events (Christmas party, Family day, Career days, teambuildings and others)
Discounted calls also for private purposes
Active Pass Card – sports and leisure activities
Contribution to supplementary pension insurance
Discounts with our partners (car purchases, train transport, tours, etc.)
We look forward to your application. To find out more about ABB, visit our website www.abb.com or more information at https://new.abb.com/cz/o-nas/technologie-inovace/operacni-centrum-evropa
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.