Lead Infrastructure Engineer –Network Operation SME(Subject Matter Expert)

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As a Lead Infrastructure Engineer at JPMorgan Chase in Infrastructure Platforms, you will partner with customers and global technologists to manage production incidents, problems, and changes; drive communications and lifecycle management; and support product evolution. You will help set functional priorities aligned to strategy and use deep network expertise to resolve complex, mission-critical issues. Experience with or willingness to learn scripting (e.g., Python) to build automation is preferred.
Job responsibilities
Serve as the primary point of contact for incident, problem, and change management; risk, vendor and client relationships; internal/external communications; service delivery; lifecycle management; and service evolution.
Support administrative functions required to deliver infrastructure, including planning, tracking, ordering, reporting, and consumption.
Execute day-to-day operational duties and define/drive MIS requirements to improve supported business processes.
Act as the primary customer interface for day-to-day issues, questions, and service inquiries.
Lead and coordinate major incident response, including running P1 technical bridges and managing communications through resolution.
Act independently and apply critical thinking to troubleshoot, identify root cause, and resolve complex, mission-critical network issues.
Serve as an escalation point for 40x, 50x, and 60x level team members and provide expert guidance during high-severity events.
Advocate for the customer base during infrastructure or business-critical issues and drive timely remediation.
Collaborate across high-performing teams and partners firmwide to deliver common goals and outcomes; produce and maintain high-quality documentation; and plan, track, and manage the effective use of technology infrastructure to optimize delivery quality and cost.
Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
Formal training or certification on infrastructure disciplines concepts and 5+ years applied experience
Experience in network operations and infrastructure support, including leading P1 technical bridges.
Deep knowledge of network infrastructure components and the systems used to track and manage them.
Proficiency in more than one infrastructure technology domain, serving as an SME in 2–3 technologies.
Strong knowledge of risk and controls and the ability to ensure compliance with company-wide standards.
Strong communication skills, both written and verbal, with the ability to explain complex technical findings to management.
Experience working in a global, mission-critical 24x7 environment with multiple vendor and customer relationships.
Hands-on, flexible approach with the ability to perform under high pressure in a fast-paced, client-focused environment.
Experience using protocol analyzers and troubleshooting tools such as Cpacket, BigSwitch, Wireshark, or Riverbed.
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
Preferred qualifications, capabilities, and skills
Demonstrate experience managing large-scale enterprise network topologies across routing and switching, datacenter fabrics, wireless, and network security/services.
Hold relevant infrastructure certifications in networking, datacenter, security, or related technologies.
Apply scripting and automation skills using Python, Ansible, or similar tools to improve operational efficiency.
Leverage Linux and version control practices to support infrastructure operations and continuous improvement.