CMBD

Role : CMBD
Experience : 5 to 8 years
Location : Chennai and Kolkatta ,Pune
Key words :ServiceNow ITOM Modules ,CMDB ,Service Mapping ,Monitoring Tool Integrations
Roles and Responsibilities
• Administer ServiceNow ITOM Modules
•Manage and support Event Management, Service Mapping, CMDB, Cloud Management, and Orchestration modules.
• CMDB Governance and Maintenance
•Ensure configuration item (CI) data accuracy, relationship integrity, and CMDB health compliance.
• Service Mapping Management
•Create, maintain, and validate business service maps and application dependency mappings.
• Event Management Administration
• Configure event rules, alert correlation, deduplication, and noise reduction mechanisms.
• Monitoring Tool Integrations
• Maintain integrations with enterprise monitoring solutions such as Datadog, Splunk, Dynatrace, AppDynamics, and SolarWinds.
• Platform Health and Performance Monitoring
• Perform regular health checks, monitor system performance, and resolve ITOM-related platform issues.
• User Access and Security Administration
•Manage users, groups, roles, ACLs, and ensure compliance with enterprise security standards.
• Upgrade, Patch, and Release Support
• Plan, test, and support ServiceNow upgrades, patch deployments, and environment migrations.
• Reporting and Dashboard Management
• Develop operational dashboards and reports for CMDB health, service availability, event volumes, and KPI tracking.
• Documentation, Knowledge Transfer, and Continuous Improvement
•Maintain SOPs, runbooks, knowledge articles, and identify automation opportunities to improve operational efficiency.

Work arrangement
No