Customer Experience & Sales Executive

Capital Now is looking for a driven, customer-focused professional to represent the company at our Experience Centre. This is a consultative sales and relationship-building role for someone who enjoys understanding people’s needs, helping them discover the right solutions, and turning customer conversations into meaningful business outcomes.
You will be responsible for the overall Experience Centre experience—from customer engagement and product discovery to onboarding, issue resolution, follow-up, and sales conversion. You will ensure the centre is welcoming, well-managed, and consistently delivers a high-quality representation of Capital Now.
Key responsibilities
Identify opportunities, qualify leads, and convert enquiries into product adoption and sales.
Guide customers through product access, onboarding, and initial usage.
Act as a trusted first point of contact, resolving queries and ensuring concerns are addressed promptly.
Build and maintain customer relationships through timely follow-ups and personalised support.
Track leads, customer interactions, sales progress, and conversion outcomes.
Work closely with internal sales, product, and support teams to ensure a smooth customer journey.
Share customer feedback and market insights to improve product positioning, service, and the Experience Centre experience.
Take ownership of Experience Centre sales targets and contribute directly to revenue growth.
Education, qualifications, and skills
Bachelor’s degree in Sales, Marketing, Business Administration, or a related field preferred.
Strong interest and capability in consultative sales and customer relationship management.
Excellent communication, listening, and presentation skills.
A proactive, energetic person who enjoys meeting people and solving real customer problems.
Ability to understand customer needs and connect them to the right product solution.
Comfortable owning leads, following up consistently, and working towards sales targets.
Good problem-solving skills and a strong sense of customer ownership.
Previous experience in sales, business development, customer success, relationship management, retail, hospitality, or a similar customer-facing role is preferred.
What success looks like
You will create a well-run Experience Centre that builds trust in Capital Now, improves product adoption, generates qualified opportunities, and contributes directly to sales and revenue growth

Work arrangement
No