KYC Middle Office Associate

Join our Global Corporate Banking (GCB) Middle Office Team ensuring seamless client onboarding with strong partnerships and compliance excellence.
As a KYC Middle Office Associate within the Global Corporate Banking (GCB) Middle Office Team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.
Job responsibilities
Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates
Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners
Works with Front Office teams to obtain necessary supporting evidence for KYC due diligence
Ensures all client information is accurate, complete, and compliant with regulatory requirements
Coordinates case prioritization, capacity planning, and assignment with back office teams
Stays updated on process changes, regulatory changes, and communicate impacts to business partners
Manages personal workload and priorities, escalating key risks/issues to management as needed
Identifies and executes process improvements, providing guidance on key process and technology initiatives
Serves as a role model to peers, driving training and sharing of best practices
Required qualifications, capabilities, and skills
Relevant experience in banking / finance sector
Strong written and oral communication skills with experience in conflict resolution
Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers
Client-focused with a strong controls mindset
Hands-on approach with attention to detail and strong organizational skills
Proactive and flexible approach to workload and team targets
Effective time management and organizational skills for maximum productivity
Preferred qualifications, capabilities, and skills
Working knowledge of KYC/Compliance/AML standards
Sound understanding of the Financial Industry
Knowledge of multiple client types and legal structures