Inside Sales Manager

HCLTech is hiring for Inside Sales role across levels -
Title: Inside Sales — Manager and Lead (two positions)
Role: Manager and Lead for Inside Sales / Demand Generation
Team: Marketing serving enterprise clients in the USA and UKI
Location: Noida
What responsibilities will you have?
oBuild and work the target account universe for the USA and UKI enterprise companies — segment and ICP definition, named-account coverage, DNC-list maintenance, and clean, deduplicated contact and stakeholder maps built using LinkedIn, Apollo, OrbitShift, Draup and other similar tools.
oRun targeted multi-touch outbound campaigns across email, LinkedIn, calling and events, and qualify the responses against BANT or an equivalent framework.
oSupport the corporate marketing and events teams on participation in local, regional and global events, with direct or indirect presence, to generate and nurture leads.
oProduce the account intelligence and account plan inputs that hunters and engagement sales leaders use to open new accounts and grow existing ones — company and technology profiles, incumbency and renewal views, executive priorities, whitespace, and cross-sell hypotheses.
oHand qualified leads over with a written brief and a scheduled discovery call, and keep CRM lead records accurate, source-tagged, and ensure the sales team creates every opportunity in CRM.
o Collaborate with sales hunters, engagement sales leaders, marketing, pre-sales and service line teams, serving as a central point of contact for account research and demand generation.
•Depending on the position you join, your responsibilities will also include, but are not limited to:
Manager – Inside Sales (8–10 years)
•Own the inside sales and demand generation charter for the enterprise segment — annual and quarterly plan, campaign calendar, channel mix, contact coverage targets and expected lead contribution.
•Manage, coach, and grow the team, starting with the Lead — individual targets, weekly reviews, call and email coaching, onboarding and enablement.
•Own the tool stack, data quality and the operating cadence: weekly and monthly reporting on outreach volumes, connect and response rates, meetings held, qualified leads accepted by sales, and coverage against the sales plan.
•Work with marketing on content, nurture tracks, webinars and event follow-up, and manage data and lead generation vendors, including commercial terms and quality thresholds.
Classification: Internal
•Keep the team compliant with GDPR, CAN-SPAM, UK PECR and internal data privacy policies. This is a player-coach role: you will set the process and personally work the top accounts.
Lead – Inside Sales (3–5 years)
•Execute daily outbound prospecting across email, LinkedIn and phone against assigned accounts and campaign themes, against agreed activity and meetings-booked targets.
•Research assigned accounts and produce account briefs covering business overview, strategic and financial priorities, technology estate, existing service providers and named stakeholders by buying centre.
•Draft and personalise outreach copy, run sequenced follow-up to a clear disposition, and support event and webinar follow-up within agreed service levels.
•Track and report personal metrics weekly — touches, connects, replies, meetings booked and held, and qualified leads accepted by sales.
What skills and experience are we looking for?
Manager: 8–10 years in inside sales, demand generation or business development, with at least 5 years in an IT services, consulting or technology services organisation, including experience managing one to three team members.
Lead: 3–5 years in inside sales, lead generation or market research, with at least 2 years in an IT services organisation, and a consistent record of hitting monthly targets for meetings booked or qualified leads.
•Demonstrable record of generating qualified leads for the USA and/or UKI markets — meetings generated, leads accepted by sales, and how many progressed to opportunities.
•Understanding of the enterprise buying pattern — longer cycles, multiple buying centres, formal procurement and multi-stakeholder consensus — and of IT services offerings such as application services, cloud and infrastructure, data and AI, digital engineering, ERP, cybersecurity and managed services.
•Hands-on with LinkedIn Sales Navigator and Apollo, and with account intelligence platforms such as OrbitShift, Draup, ZoomInfo, Lusha; experience running email and LinkedIn sequencing at scale, including deliverability and domain hygiene.
•Strong secondary research skills and advanced Excel and PowerPoint for funnel reporting and account briefs; Power BI is an advantage.
•Practical experience applying AI tools to prospecting, research and content generation, with the curiosity to adopt new tools and the judgement to know when not to trust them.
•Fluent in English with excellent written and verbal communication, and the executive presence to hold a conversation with a US or UK CxO or their direct reports.
•Exceptional attention to detail, high sense of urgency, and the ability to take full ownership and work with minimal supervision in a multi-cultural, matrixed organisation.
•Ability to work during North American and European business hours (shifts scheduled within an 11:00 am to 11:00 pm IST window) from our Noida office, in line with the prevailing hybrid policy.
Bachelor's degree in business administration, marketing, engineering, or related discipline; an MBA is preferred for the Manager position and an advantage for the Lead position.

Work arrangement
No