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Job Description – Collections Officer
(Unique Job ID)
Designation
Collections Officer
Department
Bucket 4+ Collections
Level
L4
Employment Type
On-site, Full time
Location
Jaipur RO
Reporting Manager Title
Area Collections Manager
Language
English, Hindi, Local language (preferred)
Travel
60-80 km/Day
Academic Qualification
Graduation (B. Com, BBA or equivalent preferred)
Work Experience
Maximum 4 years
Domain Knowledge (Preferable)
Vehicle Finance (NBFCs or Banks). Collections Process
Job Purpose
To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines.
Key Responsibilities
Handle a network of recovery /repossession agencies within the assigned territory.
Onboard, train and review performance of recovery channel partners.
Execute field recovery actions including skip tracing, settlements and closure of loan account.
Review recovery data, classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.
Maintain ROR within the assigned portfolio as per defined business targets.
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