Customer Service Representative - East & West Africa

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
📍 Location: Accra, Ghana
Are you passionate about delivering exceptional customer experiences and making things happen across borders? We’re looking for a Customer Service Representative (CSR) to join our team and play a key role in supporting customers across East and West Africa.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to work at the heart of order management, logistics, and customer engagement.
Responsibilities
As a CSR, you’ll own the full journey from quote to delivery, ensuring customers receive a seamless, high-quality service experience.
Manage customer enquiries, quotations, and order processing
Take full ownership of orders from entry through to delivery and follow-up
Coordinate closely with logistics, supply chain, and distribution teams
Proactively manage order books, including expediting and backorders
Act as the main point of contact for customers across multiple countries
Support sales teams and contribute to revenue growth
Resolve customer queries, returns, and quality concerns
Maintain accurate records in SAP and internal systems
Identify opportunities to improve processes and customer experience
Supporting the team by addressing customer emergencies outside of normal business hours as needed
Requirements
We’re after someone who combines strong service skills with attention to detail and ownership.
Diploma or Degree in Business Management, Supply Chain, Marketing, or a related field.
3–5 years’ experience in customer service, internal sales, or order management
Strong communication and relationship-building skills
The ability to manage multiple priorities under pressure
Solid problem-solving and organisational skills
Experience with SAP or order-to-cash processes
Proficiency in Excel and MS Office
Ghanian citizen
Bonus points if you have:
Experience supporting multiple African markets
Exposure to cross-border logistics or export processes
Why join us?
You’ll be part of a collaborative, high-performing team where your work directly impacts customer satisfaction and business success across the region. This role offers strong exposure to international markets and the opportunity to grow your career in a dynamic environment.
Ready to take on the challenge? Apply now and be part of a team that keeps Africa moving.
Timken South Africa is committed to Employment Equity and equal opportunity. Preference will be given to suitably qualified candidates from designated groups in line with our Employment Equity Plan where possible.