IT Analyst

IT Analyst
Position Summary
Provide advanced site technology support and lead small, well-scoped projects that improve stability, reliability, and efficiency within a manufacturing or distribution environment. This role is responsible for resolving complex technical incidents, performing root cause analysis, implementing corrective and preventive actions, and driving standardization through documentation and process improvement. The position also collaborates closely with site operations, corporate IT teams, and external vendors to ensure business continuity and operational excellence. Through proactive problem solving, knowledge sharing, and collaboration with site and corporate teams, the role helps ensure technology systems remain stable, secure, and aligned with business objectives.
Core Functions
Technical Support & Incident Resolution
Provide Tier II support for complex incidents and service requests involving PCs, Microsoft 365, RF devices, printers, labeling systems, handheld devices, and related peripherals.
Investigate and resolve issues involving operating systems, applications, networks, and hardware interactions.
Conduct root cause analysis and implement corrective and preventive actions to reduce recurring incidents and improve system reliability.
Ensure complete and accurate ticket documentation, change records, and knowledge transfer.
Infrastructure & Platform Administration
Administer core technology services including Active Directory user and group management, basic Group Policy administration, SCCM collections and deployments, print services, and endpoint management.
Perform routine network troubleshooting and coordinate escalations and handoffs with infrastructure and network teams.
Support Windows device imaging, profile migrations, and endpoint deployments.
Assist with backup verification, disaster recovery testing, system restores, and infrastructure health checks.
Operational Technology & Plant Systems Support
Support manufacturing and operational technology systems under established guidance and procedures.
Maintain documentation of system interfaces, dependencies, recovery procedures, and common failure modes.
Assist with troubleshooting and support activities related to plant floor systems and integrated manufacturing technologies.
Create and maintain high-quality documentation, technical procedures, job aids, and site runbooks.
Project Leadership & Continuous Improvement
Lead small-scale technology projects from planning through implementation and closure.
Manage project communications, stakeholder updates, timelines, and risk identification.
Drive initiatives that improve system standardization, reduce downtime, increase first-time-fix rates, and decrease support ticket volume.
Support technology refresh efforts, infrastructure improvements, and operational efficiency initiatives.
Collaboration & Service Delivery
Collaborate with site leadership, production supervisors, corporate IT teams, vendors, and business stakeholders.
Support the adoption of technology standards through training, communication, and process improvements.
Execute approved changes during maintenance windows with documented rollback plans.
Meet or exceed service level expectations while maintaining operational stability and compliance.
This role requires a hands on technical leader with a strong business mindset, capable of owning outcomes, managing initiatives, influencing decisions, and driving change across multiple sites.
General Qualifications & Experience
Education & Experience
Associate degree in Information Technology, Computer Science, or a related field with a minimum of three (3) years of relevant experience, or
Bachelor's degree in Information Technology, Computer Science, or a related field with two (2) to four (4) years of relevant experience.
Experience supporting manufacturing, industrial, or distribution environments preferred.
Technical Knowledge
Strong working knowledge of Microsoft Windows operating systems and Microsoft 365 techno